1. Fundamentals of Inclusive Governance

2. Inclusive Governance in Framework
1. Fundamentals
of IG
6. Mainstreaming
GESI
2. Accountability
Inclusive
Governance
5. GESI:
Concepts &
Approaches
3. Responsiveness
4. Integrity
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3. Learning Objectives (1)
By the end of the topic participants will be able to:
Analyse issues faced by citizens in accessing services in Nepal,
Describe the role of civil services in ensuring the provision of effective service delivery for citizens in Nepal
Analyse the factors hindering and supporting civil servants in providing effective service delivery for citizens in Nepal.
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4. Learning objectives (2)
Define the four major components of IG: accountability, responsiveness, integrity, and GESI (gender equality and social inclusion),
Explain the differences between inclusive and non-inclusive governance, in terms of political, financial and administrative obligations,
Adapt key learning from the topic on IG to their internship/ placements.
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5. Topic overview Sub topics Learning tools Introduction
Exploring service delivery: key issues  
What is “good” service delivery? 
Making governance inclusive
Components of IG
Inclusive vs Non-Inclusive governance 
Learning tools
Group Activities - diagramming, brainstorm; interactive presentation; presentation
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6. Sensing Public Service
What is a public service?
Who are actors in public service?
Are citizens able to access services equally?
What makes service accessible by citizens to the standard?
What is your position in service delivery?
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7. What differences do we note?
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8. Group Activity What is “good” service delivery?
Groups 1-2 work on Task A:
Draw a picture/diagram on flip illustrating the characteristics of a “good Village Council services” from the perspective of citizens.
- use pictures and words
Groups 3-4 work on Task B:
Draw a picture/diagram on flip chart illustrating the characteristics of a “good Village Council services” from the perspective of the Village Council.
Be prepared to discuss your findings verbally in plenary.
You have 15 minutes
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9. Key Learning Points
Participation of local people in planning and implementation
Recognition of needs of people in exclusion
Adequate and timely information about the functions and services
Supportive local leadership
People friendly attitude and behaviour of service providers and environment
Promptness of service delivery
The characteristics and vision of good service delivery may often be similar for users and providers
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10. Key Learning Points (1) Supporting factors
National commitment through constitution, policy and legal frameworks
People’s awareness and support
Improved institutional arrangement
Capacity of service providers
International support
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11. Key Learning Points (2) Challenges
Weak legal enforcement and compliance
Attitude and behaviour of service provider
Lengthy process and formalities
Inadequate institutional facilities
Reducing state-people gap
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12. National Commitments
National commitment reflected in Constitution, General Code of Nepal (Muluki Ain) (Recent amendments), National plan documents, LSGA 1999/LSGR 2000, Civil Service Act, Good Governance Policy 2008, Right to Information Act 2008 and ratification of international commitments
Provisions for ensuring representation, participation, empowerment
Capacity building of civil servants
Civic education and capacity building of people
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13. Making governance inclusive
Gender Equality and Social Inclusion
Accountability
Responsiveness
Inclusive Governance
Ethics and Integrity
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14. Key learning points (1)
Accountability- being answerable for decisions, actions and behaviours towards people
Integrity-being honest and fair.
Responsiveness: responding with empathy, courtesy and pro-activeness to people and their needs.
Gender-a social construct that differentiates roles, responsibilities and needs of man and woman.
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15. Key learning points (2)
Social exclusion-systemic denial of rights, privileges and social systems
Social inclusion-removal of institutional barriers to overcome exclusions
Equity-fairness of opportunity
Equality-equal opportunity
Empowerment-developing capacity
GESI- approach to mainstream WPEs
Inclusive Governance-enabling governance environment for WPEs
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16. Inclusive and non-inclusive governance
What is the difference between “inclusive” and “non-inclusive governance”?
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17. Key learning points (1)
IG by virtue encompasses to mainstream the marginalized groups into the broader framework of the governance policies, systems and practices.
IG is an integrated approach that equally manages to improve two parts of the service delivery - efficient delivery of service and empowering marginalized communities to demand services.
IG is not only about structural change, policy etc. - it is what we as civil servants do, how we act, how we interact with others
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18. Key learning points (2)
Non-inclusive governance is absence of policy, practices and institutional arrangements to mainstream marginalised group into governance systems.
It is also lack of WPEs friendly attitude and behaviours of service providers.
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19. Why is inclusive governance important?
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20. Key learning points
Rights: equal participation, equal treatment, equal rights before the law, rights to access to services
Redistribution: equitable access to resources and opportunities
Recognition: representation and meaningful participation in state institutions and decision making process, identity, voices
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21. Conclusion Inclusive Governance is for: Better governance
Efficient public service delivery
Engaging citizens
Ensuring rights of citizens
Empowering citizens
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22. Thank You!
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