1. HR Technology Support Going-Live with Service Now! Now What?
Managing Your Requests, Issues and Inquires

2. Service Now is located on your Zenworks Icon Page

3. Where to go in Service Now
Application Support
Please do not use the Generic “Submit a Request” on the Get Help tab; this will result in a delay of the ticket being routed properly
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4. Service Now Go to Submit a Workday Question or Request
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5. Service Now
Generic issues - all fields with an asterisk are required to complete the request
©2014 Trinity Health - Livonia, MI

6. Service Now
Template specific requests (i.e. job profiles, Compensation Grades, Request Comp Change, etc.)
Use the link to obtain the most recent template version
©2014 Trinity Health - Livonia, MI

7. Service Now
Complete all applicable fields and attach any supporting screen shots or templates and Order your request
©2014 Trinity Health - Livonia, MI

8. Service Now Track all your request(s) in My Requested Items
©2014 Trinity Health - Livonia, MI

9. Service Now Track all your request(s) in My Requested Items
Track your Request Number
Check the stage of the request
Check the State of your request
©2014 Trinity Health - Livonia, MI