1. : Apps for monitoring centres using UMO
Rob Fedrick, UK Sales Manager, Verklizan

2. UMO enables you to offer many monitoring services…
Telecare
Telehealth
Lone Worker
Domiciliary care visits
Video monitoring
Call Centre
Integrated, all from one platform. One audit trail, one reporting system, one familiar system for users of all types.
Use the same inbound and outbound call handling facilities for telehealth services as you do for telecare services.

3. …for hundreds of different types of equipment…
UMO is interoperable with hundreds of devices
old alarm systems as well as new
we aim for UMO to monitor any device from any manufacturer

4. …including next generation IP devices
UMO already handles IP telecare alarms
>70000 deployed in Sweden
IP alarm units use GSM or internet
Quick connection speed
Free calls over the internet for the client
Always on – detect failures

5. Transforming monitoring services…
Responders
Client
Operator
Calls
Staff
Alarm
Calls
Many calls take time
Sequential contact adds delay
Verbal information slow and incomplete
Calls
Family
In the monitoring centre, operator time is the single most important resource.
It affects quality of service and response times to inbound calls.
Making more efficient use of operator time has a huge impact on the performance of the monitoring centre

6. …with UMO apps… Few calls: save time
Responders
Client
Operator
Staff
Alarm
Realtime alerts
& data
access
Few calls: save time
Parallel contact: quicker response
All relevant information available instantly
Family
UMO sends alerts and information to responders, staff and family through a suite of apps
Fewer calls for the operator, parallel contact, less information to pass over the telephone
Better accuracy, no calls back to the operator asking to repeat or supply extra information

7. Connecting Care...anytime, anywhere
At the centre
At home or other offices
Out and about
Our mission is to open up the monitoring centre - Multiple access channels make data traditionally held at the monitoring centre available to those who need it in the field. This dramatically changes the way in which monitoring services are delivered.

8. Web browser, easy to use by
Monitoring staff
Housing Officers
Regional Managers
Scheme managers
Mobile teams
Nursing teams
View, add and edit data
View calls and incidents
Run reports

9. Installers
Scheme managers
Housing managers
Mobile response teams
Service user
Next of Kin
Volunteers
Nursing teams

10. Responder App Secure Login
Responder must be logged in to receive care request
Receive notification (like a text message)

11. Responder App View details of call
View your location & location of client
Responder has the option to accept or reject job

12. Responder App View basic client details Create new note
Add photographs to record
Immediately deleted from mobile device

13. Responder App Operator can continue to take calls
Operator can monitor progress of responders activity
If responder doesn’t arrive on schedule, call will present itself again
Reduced workload for operator
Spend more time with clients providing care

14. Intaker App
Secure Login
Search for current client
Create new client

15. Create whole record
Carryout installation
Sign contracts
Immediately live on UMO database
Reduced journeys
Eliminate duplication of work
Less errors
Spend more time with clients providing care

16. In conclusion Over 320 organisations are using UMO
to monitor the wellbeing of
over 1 million people
across 17countries
and 3 continents
Our goal
2 million connections by 2020

17. Thank you
Any questions, please join us on Stand 28 Rob Fedrick