1. Assertive and Responsible Communication in Nursing
Barbara Donik

2. Identify a three step process to build assertiveness skills
OBJECTIVES
Distinguish between assertive, nonassertive, and agressive communication
Identify a three step process to build assertiveness skills
Identify assertive rights
Explain the DESC script for developing an assertive response

3. BEING ASSERTIVE; BEING RESPONSIBLE

4. ASSERTIVE COMMUNICATION:
THE KEY TO SUCCESSFUL RELATIONSHIPS IS THE ABILITY TO EXPRESS MY THOUGHTS, IDEAS AND FEELNGS! BEING CLEAR ABOUT MY NEEDS AND RESPECTFUL IN LANGUAGE AND BEHAVIOR BEING CONFIDENT

5. RESPONSIBLE ?
RESPONSIBILITY

6. ASSERTIVE NONASSERTIVE
CHARACTERISTICS OF ASSERTIVE AND NONASSERTIVE COMMUNICATION
ASSERTIVE
NONASSERTIVE

7. If someone gets angry with me, I will be devastated.
WHICH IRRATIONAL BELIVES ARRISE WHEN WE ARE ANXIOUS ABOUT BEING ASSERTIVE
If I am assertive other people will be upset, hurt by it, or angry with me
If someone gets angry with me, I will be devastated.
Assertive people are seen as cold and self-serving.
It is wrong for me to turn down legitimate requests

8. Describe the situation Express what you think and feel
DESC script
Describe the situation
Express what you think and feel
Specify your request
Consequences

9. The use of „I statement“
Assertive techniques
The use of „I statement“
When you are telling me that (describe the situation) …… I feel very sad (express feelings - thinking) next time (specify your request) ……I will be glad ….. (consequences).

11. Active listening I listen and hear Summarize Mirrored
Assertive techniques
Active listening
I listen and hear
Summarize
Mirrored