1. Solution Summary
Business Service Management Solution on AIX® 6.1

2. Solution Summary Outline
Business scenario
Business context
Architectural thinking and decisions
Logical topology diagram(s)
Phase sequence diagram(s)
Role interaction diagram(s)
Operational model diagram(s)
Product list

3. Business Scenario Solution name
Business Service Management Solution on AIX® 6.1
Description
This solution document describes the details of the Business Service Management Solution environment deployed for the IBM Software Technology Group and Tivoli® integration test in the Bedrock project environment. Project Bedrock was created to address scenario-based testing to ensure maintenance levels are installed, configured, and tested together as a solution stack. You follow a well-documented path to move from one level of the solution stack to the next. The Bedrock project name was chosen to portray the end goal of delivering a solid foundation of products working together on which the solutions run.
Existing environment
Any combination of non-integrated IT, non-IT, or general business technology pillar monitoring or management tools; multiple IT silos with independent, non-integrated tools; operations and support teams with inefficient workflow and process; visibility gaps in end-to-end event management; environments where you are unable to automate event-to-incident management.

4. Business Context Description
In this scenario, Tivoli software products are introduced into the organization to improve end-to-end business service, application, process, activity and transaction availability, performance, capacity, quality and user experience. By using the scenario, you can consolidate disparate IT and non-IT business management and monitoring tools, applications, and solutions. Based on business goals and objectives, the scenario provides visibility, understanding, and the appropriate context for management.
Sponsors
Service Delivery Manager
Operations Center Manager
IT/MIS/Engineering Director, VP
Business goals
Optimize operations and support team workflow and processes
Consolidate disparate sources of data and information for true end-to-end event management; Establish standards for event normalization, management and automation;Integrate event management with other business and IT processes, tools and applications
Mature from managing events to managing services; Manage events with a business impact context rather than only IT resource context

5. Architectural Thinking and Decisions
BSM Solution Stack Maintenance Levels
Product
Maintenance Level
IBM Tivoli Monitoring
V6.2.2 Fix Pack 2
IBM Tivoli Composite Application Manager for Transactions
V7.2 Interim Fix 2
IBM Tivoli Composite Application Manager for Diagnostics
V7.1 Fix Pack 1
IBM Tivoli Application Dependency Discovery Manager
V7.2 Fix Pack 2
IBM Tivoli Netcool®/OMNIbus core
V7.3 Fix Pack 3
IBM Tivoli Netcool/OMNIbus Web GUI
IBM Tivoli Netcool Impact
V5.1.1
IBM Tivoli Business Service Manager
V4.2.1 Fix Pack 2, Interim Fix 3 Toolkit
IBM Tivoli Integrated Portal V
IBM Tivoli Common Reporting V
IBM Tivoli Network Manager IP Edition
V3.8 Fix Pack 4
IBM DB2®
V9.5 Fix Pack 5
IBM Tivoli Directory Server
V6.2 Fix Pack 2
IBM AIX V6.1
TL5 Service Pack 1

6. Logical Topology Monitoring Business Management
Infrastructure Monitoring
Tivoli Monitoring 6.2.2
Business Service Management
Tivoli Directory Server 6.2
Tivoli Integrated Portal 1.1.1
Tivoli Business Service Manager 4.2.1
Application Performance Monitoring
Tivoli Composite Application Manager for Application Diagnostics 7.1
Tivoli Composite Application Manager for Transactions 7.2
Event Management
Tivoli Netcool/OMNIbus 7.3.0
Tivoli Netcool/Impact 5.1.1
Discovery and Dependency Management
Tivoli Application Dependency Discovery Manager 7.2
Network Monitoring
Tivoli Network Manager IP Edition 3.8.0
Legend
New or extended logical component
Logical component to integrate with
Protocol
User group
Firewall

7. Role Interaction
To create the role interaction diagram, go to the Scenario perspective, add roles/tasks/organizational areas in the Role interaction tab, and regenerate the solution summary presentation
Legend
Role
Task supported by proposed product
Other task
Information object passed
Supported interaction, connects task to task

8. Adoption Route - Phase Sequence Details (Part 1 of 2)
Starting point
Any combination of non-integrated IT, non-IT, or general business technology pillar monitoring or management tools; multiple IT silos with independent, non-integrated tools; operations and support teams with inefficient workflow and process; visibility gaps in end-to-end event management; environments where you are unable to automate event-to-incident management.
Business Service Management Solution on AIX® 6.1
Phase 1
Add
Tivoli Directory Server
Phase 2
Add
Tivoli Monitoring
Detects issues before your business is impacted.
Improves the effectiveness and efficiency of your IT department.
Optimizes the performance and availability of your IT infrastructure.
Phase 3
Add
Tivoli Composite Application Manager for Application Diagnostics
Reduces time to resolve poor performance of applications, helps lower costs, and improves customer satisfaction.
Phase 4
Add
Tivoli Composite Application Manager for Transactions
Quickly and easily detects and isolates transaction response and availability issues, enabling faster problem resolution.
Phase 5
Add
Tivoli Application Dependency Discovery Manager
Gives you visibility into services and IT dependencies to manage business proactively.

9. Adoption Route - Phase Sequence Details (Part 2 of 2)
Add
Tivoli Netcool/OMNIbus
Increases availability and performance of critical business services and infrastructure by providing a single consolidated operations management solution for a wide range of complex environments.
Phase 7
Add
Tivoli Netcool/Impact
Improve decision-making, and staff effectiveness with context-driven Intelligence
Phase 8
Add
Tivoli Integrated Portal
Phase 9
Add
Tivoli Business Service Manager
Improves decision-making and staff effectiveness by using context-driven intelligence.
Phase 10
Add
Tivoli Network Manager IP Edition
Quickly identifies the source of network faults and speeds problem resolution with real-time, root-cause analysis and network diagnostics.

10. Adoption Route - Integration Points by Phase (Part 1 of 2)
Starting point
Any combination of non-integrated IT, non-IT, or general business technology pillar monitoring or management tools; multiple IT silos with independent, non-integrated tools; operations and support teams with inefficient workflow and process; visibility gaps in end-to-end event management; environments where you are unable to automate event-to-incident management.
Business Service Management Solution on AIX® 6.1
Phase 1
Add
Tivoli Directory Server
Provides a trusted identity data infrastructure for authentication
Provides authentication and single sign-on for the business service management solution stack
Phase 2
Add
Tivoli Monitoring
Automatically detects and recovers potential problems in essential system resources.
Manages operating systems, databases and servers in distributed and host environments.
Phase 3
Add
Tivoli Composite Application Manager for Application Diagnostics
Enables users to view the health of web applications and servers, and then drill down to diagnostic information for specific application requests to identify the root cause of problems.
Phase 4
Add
Tivoli Composite Application Manager for Transactions
Proactively monitors response time and availability of business applications.
Provides real-time problem detection, analysis, and repair to help maintain the availability and performance of applications.
Phase 5
Add
Tivoli Application Dependency Discovery Manager
Discovers business service, application and resource dependencies and relationships; tracks changes to business service and application topology; underpins the end-to-end business service, application, process, activity, and transaction model.
Provides real-time network discovery, network monitoring, and event management for IT domains and next generation network environments.
Integration point
Tivoli Monitoring
Tivoli Composite Application Manager for Transactions

11. Adoption Route - Integration Points by Phase (Part 2 of 2)
Add
Tivoli Netcool/OMNIbus
Consolidates complex IT and network operation management tasks. Improves service availability and resiliency with real-time service management for data centers, network operations centers and IT domains.
Integration point
Tivoli Monitoring
Tivoli Application Dependency Discovery Manager
Tivoli Directory Server
Tivoli Composite Application Manager for Transactions
Phase 7
Add
Tivoli Netcool/Impact
Helps automate and customize workflows, analyze service impact, and monitor changes to data in real time
Provides a common platform for data access that circumvents organizational boundaries. With data from virtually any source, you can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated tasks.
Streamlines event and alert management, business service management, and incident and problem management processes, improving time to resolution.
Integration point
Tivoli Netcool/OMNIbus
Phase 8
Add
Tivoli Integrated Portal
Phase 9
Add
Tivoli Business Service Manager
Allows business and operations teams to manage the complex relationships between services and the supporting technology infrastructure
Provides real-time service visibility and health indicators, business context and impact to support response prioritization
To help manage end-to-end business service, application, process, activity and transaction availability, performance, capacity, quality and user experience in accordance with business goals and objectives.
Integration point
Tivoli Application Dependency Discovery Manager
Tivoli Netcool/Impact
Tivoli Monitoring
Tivoli Netcool/OMNIbus
Tivoli Composite Application Manager for Transactions
Phase 10
Add
Tivoli Network Manager IP Edition
Provides the network analysis software needed to manage complex networks
Integration point
Tivoli Application Dependency Discovery Manager
Tivoli Business Service Manager
Tivoli Netcool/OMNIbus

12. High-level Operational Model (Part 1 of 3)
Infrastructure systems
ITCAM for Application
Diagnostics Management
Server
OS: AIX 6.1 POWER
System
Tivoli Composite Application Manager for Application Diagnostics 7.1
Monitored system
OS: AIX 6.1 POWER
System
Tivoli Composite Application Manager for Application Diagnostics 7.1
Tivoli Monitoring 6.2.2
Tivoli Composite Application Manager for Transactions 7.2
Hub Monitoring Server
OS: AIX 6.1 POWER
System
Tivoli Composite Application Manager for Transactions 7.2
Hub Tivoli Enterprise Monitoring Server 6.2.2
OMNIbus Core and EIF
SNMP Probes
OS: AIX 6.1 POWER
System
Tivoli Netcool/OMNIbus 7.3.0
Tivoli Network Manager
Core
OS: AIX 6.1 POWER
System
Tivoli Network Manager IP Edition 3.8.0
TBSM Data Server
OS: AIX 6.1 POWER
System
Tivoli Business Service Manager 4.2.1
TADDM
OS: AIX 6.1 POWER
System
Tivoli Application Dependency Discovery Manager 7.2
Legend
Desktop
Server
Database
Replicated server
Proposed product
Product to integrate with
Prerequisite product
Firewall
DMZ
Machine Domain 12

13. High-level Operational Model (Part 2 of 3)
Operations systems
DB2 Server
OS: AIX 6.1 POWER
System
DB2 Enterprise Server Edition 9.5
TBSM Data Server
OS: AIX 6.1 POWER
System
Tivoli Business Service Manager 4.2.1
Hub Monitoring Server
OS: AIX 6.1 POWER
System
Tivoli Composite Application Manager for Transactions 7.2
Hub Tivoli Enterprise Monitoring Server 6.2.2
Remote Monitoring
Server
OS: AIX 6.1 POWER
System
Remote Tivoli Enterprise Monitoring Server 6.2.2
LDAP Tivoli Directory
Server
OS: AIX 6.1 POWER
System
Tivoli Directory Server 6.2
Hub Portal server
OS: AIX 6.1 POWER
System
Tivoli Enterprise Portal Server 6.2.2
Tivoli Data Warehouse
Summarization and
Pruning Agent
OS: AIX 6.1 POWER
System
Tivoli Data Warehouse 6.2.2
WebUI Server
OS: AIX 6.1 POWER
System
Tivoli Network Manager Dashboard 3.8.0
Tivoli Integrated Portal 1.1.1
TBSM Dashboard Server 4.2.1
WebGUI 7.3.0
Tivoli Common Reporting 1.2
Impact Server
OS: AIX 6.1 POWER
System
Tivoli Netcool/Impact 5.1.1
Tivoli Network Manager
Core
OS: AIX 6.1 POWER
System
Tivoli Network Manager IP Edition 3.8.0
OMNIbus Core and EIF
SNMP Probes
OS: AIX 6.1 POWER
System
Tivoli Netcool/OMNIbus 7.3.0
Legend
Desktop
Server
Database
Replicated server
Proposed product
Product to integrate with
Prerequisite product
Firewall
DMZ
Machine Domain 13

14. High-level Operational Model (Part 3 of 3)
Operations systems
ITCAM for Application
Diagnostics Management
Server
OS: AIX 6.1 POWER
System
Tivoli Composite Application Manager for Application Diagnostics 7.1
TADDM
OS: AIX 6.1 POWER
System
Tivoli Application Dependency Discovery Manager 7.2
TADDM Gateway
OS: AIX 6.1 POWER
System
TADDM Gateway 7.2
LDAP Tivoli Directory
Server
OS: AIX 6.1 POWER
System
Tivoli Directory Server 6.2
Centralized systems for operations
DB2 Server
OS: AIX 6.1 POWER
System
DB2 Enterprise Server Edition 9.5
Legend
Desktop
Server
Database
Replicated server
Proposed product
Product to integrate with
Prerequisite product
Firewall
DMZ
Machine Domain 14

15. Product List (Part 1 of 2) Proposed product Version
Running on operating system(s)
Tivoli Application Dependency Discovery Manager
7.2
AIX 6.1 POWER System
Tivoli Business Service Manager
4.2.1
Tivoli Composite Application Manager for Application Diagnostics
7.1
Tivoli Composite Application Manager for Transactions
Tivoli Directory Server
6.2
Tivoli Integrated Portal
1.1.1
Tivoli Monitoring
6.2.2
Tivoli Netcool/Impact
5.1.1
Tivoli Netcool/OMNIbus
7.3.0
Tivoli Network Manager IP Edition
3.8.0
Prerequisite
DB2 Enterprise Server Edition
9.5
IBM Runtime Environment, Java Technology Edition
5.0.9
6.0.9
Tivoli Common Reporting
1.2

16. Product List (Part 2 of 2) Prerequisite Version
Running on operating system(s)
Tivoli Integrated Portal
1.1.1
AIX 6.1 POWER System
WebSphere Application Server
7.0

17. Backup
The backup slides contains detailed operational model diagrams. Regenerating the presentation will refresh the content of these slides and override any manual edits.

18. Detailed Operational Model for Infrastructure
Machine m03:
Monitored system
OS: AIX 6.1 POWER System
Tivoli Composite Application Manager for Application Diagnostics 7.1
Tivoli Monitoring 6.2.2
Tivoli Composite Application Manager for Transactions 7.2
Legend
Software (proposed)
Software (required)
Software
Software added
Software to integrate with

19. Detailed Operational Model for Operations (Part 1 of 4)
Machine fpldap01:
LDAP Tivoli Directory Server
Machine fptbsmd1:
TBSM Data Server
Machine fpthtems1:
Hub Monitoring Server
Machine fpthteps1:
Hub Portal server
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
Tivoli Directory Server 6.2
Tivoli Business Service Manager 4.2.1
Tivoli Composite Application Manager for Transactions 7.2
Tivoli Enterprise Portal Server 6.2.2
DB2 Enterprise Server Edition 9.5
Hub Tivoli Enterprise Monitoring Server 6.2.2
Legend
Software (proposed)
Software (required)
Software
Software added
Software to integrate with

20. Detailed Operational Model for Operations (Part 2 of 4)
Machine fptimpa1:
Impact Server
Machine fptomni1:
OMNIbus Core and EIF SNMP Probes
Machine fptprec1:
Tivoli Network Manager Core
Machine fptrepo1:
ITCAM for Application Diagnostics Management Server
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
Tivoli Netcool/Impact 5.1.1
Tivoli Network Manager IP Edition 3.8.0
Tivoli Netcool/OMNIbus 7.3.0
Tivoli Composite Application Manager for Application Diagnostics 7.1
WebSphere Application Server 7.0
IBM Runtime Environment, Java Technology Edition 6.0.9
Legend
Software (proposed)
Software (required)
Software
Software added
Software to integrate with

21. Detailed Operational Model for Operations (Part 3 of 4)
Machine fptrtems1:
Remote Monitoring Server
Machine fpttaddg1:
TADDM Gateway
Machine fpttaddm1:
TADDM
Machine fpttdw1:
Tivoli Data Warehouse Summarization and Pruning Agent
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
Remote Tivoli Enterprise Monitoring Server 6.2.2
TADDM Gateway 7.2
Tivoli Application Dependency Discovery Manager 7.2
IBM Runtime Environment, Java Technology Edition 5.0.9
Tivoli Data Warehouse 6.2.2
Legend
Software (proposed)
Software (required)
Software
Software added
Software to integrate with

22. Detailed Operational Model for Operations (Part 4 of 4)
Machine fptwebt1:
WebUI Server
Machine icb-mmgr:
DB2 Server
OS: AIX 6.1 POWER System
OS: AIX 6.1 POWER System
Tivoli Network Manager Dashboard 3.8.0
IBM Runtime Environment, Java Technology Edition 6.0.9
DB2 Enterprise Server Edition 9.5
Tivoli Integrated Portal 1.1.1
TBSM Dashboard Server 4.2.1
WebGUI 7.3.0
Tivoli Common Reporting 1.2
Legend
Software (proposed)
Software (required)
Software
Software added
Software to integrate with