1. Conflict Resolution

2. What is Conflict?
A process which involves opposing forces and differing objectives

3. What kinds of conflicts have you experienced in student groups that you belong to?
Unmotivated members
Unreliable members
Unable to set goals
Unable to follow through on goals
Monopolizers
Over-functioning members
Power hungry members
Argumentative members

4. How do you know when conflict is occurring?
What behaviors, emotions, and thinking do you see in yourself and other people?
How do you feel about the behaviors, emotions, and thinking that go on with you and others?
What feels helpful, right, and appropriate?
What feels unhelpful, destructive, and inappropriate?

5. Identifying the Causes, Sources, and Types of Conflict
Lack of information; misunderstandings, different interpretations of the same information
Role incompatibility; role ambiguity
Stressful working conditions

6. Identifying the Causes, Sources, and Types of Conflict
Unresolved prior conflicts
Personal differences in values, goals, or styles
Power structure within the organization

7. Activity: What is your conflict resolution style?
Which of the following statements best describes how you handle conflicts?

8. 1. I don’t like conflicts, and I try to avoid them.

9. 2. To me, conflicts are. challenging. They’re like
2. To me, conflicts are challenging. They’re like contests or competitions— opportunities for me to come up with solutions.

10. I try to see conflicts from both sides. What do I need
I try to see conflicts from both sides. What do I need? What does the other person need? What are the issues involved?

11. 4. When faced with a conflict. or even a potential conflict,
4. When faced with a conflict or even a potential conflict, I tend to back down or give in, rather than cause problems.

12. 5. I want to resolve the. conflict as quickly as. possible, I give up
5. I want to resolve the conflict as quickly as possible, I give up something I want or need and I expect the other person to do the same.

13. 10 Ways of Dealing with Conflict
1. The win/win approach
Identify attitude shifts to respect all parties' needs.
2. Creative response
Transform problems into creative opportunities.
3. Empathy
Develop communication tools to build rapport.
Use listening to clarify understanding.
4. Appropriate assertiveness
Apply strategies to attack the problem not the person.
5. Co-operative power
Eliminate "power over" to build "power with" others.

14. 10 Ways of Dealing with Conflict
6. Managing emotions
Express fear, anger, hurt and frustration wisely to effect change.
7. Willingness to Resolve
Name personal issues that cloud the picture.
8. Mapping the conflict
Define the issues needed to chart common needs and concerns.
9. Development of options
Design creative solutions together.
10. Introduction to negotiation
Plan and apply effective strategies to reach agreement.

15. Effective leadership is leadership which is adaptive!