1. Consulting | Outsourcing
Ceequence
An ISO 27001:2013 Company
Consulting | Outsourcing
Global Services Centre, India
Level 2, 23 Anna Salai, Saidapet, Chennai Tel: Fax:
North America
USA
New Jersey
Suite Schalks Crossing Road Plainsboro, NJ 08536
Asia Pacific
Australia Sydney Suite 1,
15 Badham Avenue,
Mosman,
NSW 2088,
Sydney, Australia

2. CONTACT CENTER SERVICES
Bridging the GAP between your customers’ support related needs, and building customer delight through highly cost-effective, flexible & scalable contact center services
Ceequence
Consulting|Outsourcing

3. PROVEN EXPERTISE & EXPERIENCE
Vastly Experienced & Highly Trained Customer Support Professionals
Thousands of man hours experience & expertise
Operations from highly secure, state of the art facility
Handling thousands of calls daily
Offering immense flexibility to customers
Customized Services
Total Quality Assurance
Benefits from Hour 1
Ceequence
Consulting|Outsourcing
Ceequence

4. CUTTING EDGE IT ENVIRONMENT
Latest technology environment ensuring 100% reliability, flexibility & security
Backup for business continuity
Availability of captive power with redundancy
Round-the-Clock availability of technical support team
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing
Ceequence
Consulting|Outsourcing

5. Information Technology
CUTTING EDGE IT ENVIRONMENT
. 2 x 2MBPS IPLC Link
. Co-location Switch &
Data facility at LA
. Cisco IGX 8420
. Cisco 3662 router &
Cisco Switches 4006
. 2 x 2 MBPS internet link
.HP DL380 G5
.Quadcore Dual Processor
.32 GB Server/1.8TB RAID
.MS Exchange 2013
-Web mail server
.250 Nodes- Lenovo
Desktops i5/4 GB/ .
Avaya G3Si PBX with
240 extensions
. Avaya ACD
.Avaya 6408D+ digital
phones
. Voice Logger
.Cisco IGX Multiplexer
. I3 Predictive Dialer
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
Information Technology
Telecom
Data Security
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing
Ceequence
Consulting|Outsourcing

6. Revenue Cycle Manage- -ment Information Communication & Telecom
PORTFOLIO
Services
Industries
Contact Center
Service
Telesales
Lead Generation/
Data Mining
Appointment Setting
Qualitative Research
Data Visualization
Event Manage-
-ment
SEO/SEM
Revenue Cycle Manage- -ment
BPO &KPO
Finance
Media
Information Communication & Telecom
Retail
Healthcare
Ceequence
Consulting|Outsourcing

7. DOMAIN EXPERTISE & COMPETENCY
Process Competencies
. Help Desk
. Order Fulfilment
. Acct Maintenance
. Application Process
. Chat & Support
. Data Mining
. Data Structuring
. Data presentation
. SEO/SEM
Inbound Voice
. Customer Care
. Afterhours Support
. Product Support
. Cross & Up Sell
. Directory Enquiry
. Member Calls
. Collections
Outbound Voice
. Telemarketing
. Lead Generation
. Database Building/Cleaning
. Welcome Calls
. Phone Surveys
INDUSTRY EXPERTISE
Outbound Voice
Telemarketing
Lead Generation
Database Building/Cleaning
Welcome Calls
Phone Surveys
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
PROCESS COMPETENCIES
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Data Mining
Data Structuring
Data Visualization
SEO / SEM
Ceequence
Consulting|Outsourcing

8. KEY BENEFITS Ceequence
Outbound Voice
Telemarketing
Lead Generation
Database Building/Cleaning
Welcome Calls
Phone Surveys
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
Latest in Technology & Telecommunication Customer Care
Immediate/Immense Time and Cost Savings
Quality Controlled Results
Highly trained & experienced personnel
Competitive Advantage
PROCESS COMPETENCIES
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing

9. KEY BENEFITS - CUSTOMER CARE
INDUSTRY EXPERTISE
Call Center is a central hub linking customers & organizations providing quick access and information to customers
Your company’s internal resources are free to focus on core competencies
Eliminates the hassles of investments associated with equipment, infrastructure & resources
Build lasting customer relationships
Outbound Voice
Telemarketing
Lead Generation
Database Building/Cleaning
Welcome Calls
Phone Surveys
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
PROCESS COMPETENCIES
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing

10. KEY BENEFITS - AFTERHOURS SUPPORT
Customized Solutions for companies like you who desire services to be available after you go home
Ability to conduct business through Different Time Zones
High Customer Satisfaction by providing support any time.
High Reputation which comes with customer satisfaction
Outbound Voice
Telemarketing
Lead Generation
Database Building/Cleaning
Welcome Calls
Phone Surveys
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
24h
Live Support
PROCESS COMPETENCIES
Call Center
Help!
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing

11. KEY BENEFITS- CHAT & EMAIL SUPPORT
90% of customers consider live chat helpful
-ATG Global Consumer Trend study
Improved Customer Services & loyalty
Faster Problem Resolution
Competitive Advantage
Proactive Outreach
Reduced cost
Customer Satisfaction Stats – Microsoft
71% - Chat
67% -
PROCESS COMPETENCIES
Help Desk
Claims Audit
Order Fulfilment
Acct Maintenance
Application Process
Online Chat Support
Support
Ceequence
Consulting|Outsourcing

12. KEY BENEFITS - DATA MINING/VISUALIZATION
Easier & Effective means of understanding data
Organization & Validation of unstructured data
Aesthetical Interpretation of data
Effective Business Insights & Connections
Competitive Understanding & Strategic Advantage
A B
STORY
DESIGN
CHART
Inbound Voice
Customer Care
Afterhours Support
Product Support
Cross & Up Sell
Directory Enquiry
Member Calls
Collections
DATA
PROCESS COMPETENCIES
Ceequence
Consulting|Outsourcing

13. KEY BENEFITS- SEO/SEM Ceequence Consulting|Outsourcing
PROCESS COMPETENCIES
Ceequence
Consulting|Outsourcing

14. Generating More Business Exposure Providing Marketing Insights
KEY BENEFITS- SEO/SEM 1 2 3
TOP 3 BENEFITS OF SOCIAL MEDIA MARKETING
Generating More Business Exposure
Increasing Traffic
Providing Marketing Insights
85%*
69%*
65%*
Percentage of marketers reported
TOP FIVE Social media networks:
Facebook, Twitter, Linkedin, Blogs and YouTube were the top five social media tools, used by marketers, in that order
Ceequence
Consulting|Outsourcing

15. Ceequence Technologies Pvt Ltd.
To Offer World Class Support
to Your Customers, Contact us Now
Ceequence Technologies Pvt Ltd.
Global Services Centre, India, Level 2, 23 Anna Salai, Saidapet, Chennai
Phone: /Fax:
Website:
Ceequence
Consulting|Outsourcing