1. G4 Fulfil salon reception duties
Published by Hodder Education  Martyn Wady and Rachel Gould

2. Published by Hodder Education  Martyn Wady and Rachel Gould
You will learn the skills to receive and welcome people as they enter your salon.
Published by Hodder Education  Martyn Wady and Rachel Gould

3. Published by Hodder Education  Martyn Wady and Rachel Gould
You will learn how to:
Handle enquiries
Make appointments
Deal with client payments.
Published by Hodder Education  Martyn Wady and Rachel Gould

4. You will learn how to maintain a perfect reception area.
Published by Hodder Education  Martyn Wady and Rachel Gould

5. You will be assessed against your knowledge and ability to:
Published by Hodder Education  Martyn Wady and Rachel Gould

6. Published by Hodder Education  Martyn Wady and Rachel Gould
Know your salon’s services, products and pricing.
Understand what your salon offers and the timing and pricing of services.
Understand product literature, products and product offers.
Published by Hodder Education  Martyn Wady and Rachel Gould

7. Published by Hodder Education  Martyn Wady and Rachel Gould
Maintain the reception area. Keep it clean, stocked and ready to welcome clients, according to your salon policy.
Published by Hodder Education  Martyn Wady and Rachel Gould

8. Published by Hodder Education  Martyn Wady and Rachel Gould
Attend to clients and enquiries. Be prompt, polite and clear.
Handle the needs of a number of people efficiently and ask relevant questions to identify their needs.
Record messages, confirm appointments, be discreet and ask for help if required.
Published by Hodder Education  Martyn Wady and Rachel Gould

9. Published by Hodder Education  Martyn Wady and Rachel Gould
Communicate well.
Understand the importance of great communication and know best practice.
Adjust your communication and your attention to meet your audience needs.
Published by Hodder Education  Martyn Wady and Rachel Gould

10. Published by Hodder Education  Martyn Wady and Rachel Gould
Make appointments for salon services. Be fast, efficient and accurate. Balance the needs of the client, business and stylist effectively.
Published by Hodder Education  Martyn Wady and Rachel Gould

11. Published by Hodder Education  Martyn Wady and Rachel Gould
Make appointments. Follow correct policy and procedures and typical methods of taking appointments.
Published by Hodder Education  Martyn Wady and Rachel Gould

12. Published by Hodder Education  Martyn Wady and Rachel Gould
Calculate and process payments.
Know the different methods of payment and how to handle them.
Understand how to spot potential fraud, calculate payments and tackle client interactions on money-related issues.
Published by Hodder Education  Martyn Wady and Rachel Gould

13. Published by Hodder Education  Martyn Wady and Rachel Gould
Know your salon and legal requirements.
Familarise yourself with all relevant salon policies and government legislation.
Handle data accurately.
Published by Hodder Education  Martyn Wady and Rachel Gould