1. Reception Staff Training
A Date in the Secret Garden

2. Registration Greet guests when they approach the registration table
“Welcome to the Secret Garden”
Politely ask for guest’s name and find corresponding key with name and table number
Cross off guests names on list provided when they enter

3. E-Concierge
Hold tablet and approach guests to explain to them the amenities offered during the event
Be energetic and outgoing!
Spark the interest of the arriving guests
Entertain guests waiting before reception begins

4. Coat Check Politely ask guests if they would like to check their coat
If yes, then take the coat and give it to the other coat check employee to hang on a corresponding hanger.
Give the guests the corresponding number to the hanger
At the end of the event, collect numbers from guests and return their coats to them

5. Beverage Station
Each employee will stand by one designated specialty drink
Make sure there is ice available
Serve the drinks upon guest’s request
Mock-tail Sangria
Pour cup half full (no ice)
Arnold Palmer
Put ice in half the glass and pour drink

6. Action Station
Stand behind action station and provide the Garden Medley Crudité to guest’s upon request
Make sure you are aware of what you are serving and are able to give a description of the ingredients
Put together the vegetables and the Green Goddess Dressing (Balsamic as alternative)

7. Photo Booth
Contact a supervisor or manager to learn about camera and become familiar with taking pictures
Encourage people to get their photo taken
Stand behind camera and take guest’s pictures
Inform them that they can get their pictures on the Secret Garden website after the event

8. Servers
Walk around reception area and pass your designated hors d’oeuvres
Be aware of what you are passing and the ingredients of the hors d’oeuvres
When your platter has 2 items or less on it, go back and restock your platter
Make sure you are holding napkins

9. Bussers Walk around reception area with an empty tray
Wait for guests to place trash on tray and occasionally ask guests if you can take their trash
Take trash from any high-tops, drink station and action station tables
Be prepared to act as a runner and restock beverage and action stations

10. Sign Holders Hold sign in your designated area
Direct guests to the secret garden
Smile and be friendly!