1. UNDERSTANDING
March 2016

2. TERMINOLOGY
There is some confusion about the different “parts” used in
Apologies up front to those for whom this is already clear
We all need to be on the same page

3. OPERATING SYSTEM The software that runs your computer
This could be Windows, Android [any], Apple [any]
The Operating System does not directly affect operation

4. BROWSER The software that lets you use the Web
Internet Explorer, Edge, Chrome, Firefox, Safari etc. Which one you use does NOT affect operation in any way

5. INTERNET SERVICE PROVIDER
Your ISP is the company that provides – at a cost – your connection to the Internet
This may be Nextcom, Bell, Rogers, Telus etc.
Your ISP may or may not have any effect on your as we will see next

6. “ACCOUNT MANAGER”
To use , you must have an account & address – e.g.
This is offered by most ISP’s but is also available independently of the ISP
The most common independent Account Managers are Microsoft & Google
May be some confusion as names used are not always clear

7. ACCOUNT MANAGER [2]
In all cases, the Account Manager operates special computers called Servers to manage your
Where these are and how they work is not important to you
You will need certain information from them to get started

8. PROGRAM
This is the software that you use to actually send & receive
There are three types:
Server Based
Client Based
Hybrid

9. SERVER BASED Have to use your Browser
With server based , your computer is virtually working just as a screen & keyboard
The program is on another computer “somewhere”
Your s are kept on that other computer
Outlook [Microsoft] & G-mail [Google] are the best known. Outlook accommodates Hotmail addresses previously created

10. SERVER BASED [2] This is where some of the confusion can happen
Microsoft is the “Account Manager” but do not use their name as part of the address
Use “Outlook” as both the program and as part of the address
Google are the same with G-Mail

11. SERVER BASED [3]
It may come as a surprise but Nextcom, Bell etc. are Server Based!
You can also use them with your Browser just like Outlook. Good if you are travelling – but will need log-in and password

12. CLIENT BASED Do NOT have to use your Browser
The program is on your computer
Your s are on your computer
programs include Outlook Express [older systems], Outlook [different program with same name but included with “higher” versions of Microsoft Office], Thunderbird, Eudora & many others.
Your Operating System may define which you can use

13. HYBRID Windows Live Mail is an “HYBRID” e-mail program
What this means is that programs like Outlook that are ONLY offered as Server Based can be used in a Client Based manner:
Better Facilities
Manage Multiple accounts
Everything stored on YOUR computer

18. CREATING YOUR

19. WINDOWS LIVE MAIL

20. HOTMAIL

21. G-MAIL

22. THE ADRESSEE[S] The “To” line contains the addressee's e-mail address
There can be multiple addressees
There are three ways to do this

23. TYPE THE ADRESS
Type the persons address – must be exact including spaces and symbols if any
If there are multiple addresses, type a semi-colon immediately after the last address character
Do not type a space before the next address

24. TYPE THE NAME
Typing the persons name will access the Contacts/Address Book
If the name appears, click on it
Note that names will be prompted even for a partial entry
Repeat if multiple persons

25. DIRECTLY ACCESS CONTACTS/ADDRESS BOOK
Click on the word “To”
Contacts/Address Book will appear
Click all required addresses. Note:
In WLM, double click names
In Hotmail, click names then click “close”
In G-mail, click names then click “select”

29. Cc & Bcc Cc – Carbon Copy Bcc – Blind Carbon Copy
Both Cc & Bcc can have multiple addresses and both can be used exactly as in “To”
It is customary to use Bcc when sending to multiple addresses – keeps addresses private – unless you need people to know who receives the

30. Cc & Bcc Names in Cc will be visible to all addressees
Names in Bcc will NOT be visible to other addressees
Implications for replying:
“Reply: will send a response ONLY to the sender
“Reply All” will the response to the original sender, all Cc addresses AND all Bcc addresses

31. DANGER IN REPLY ALL
Care should be taken that “Reply All is not clicked by mistake
Remember that you can not know who will see your reply if Bcc has been used by the sender
Even if it was Cc – you may not wish everyone to see your response
USE “REPLY ALL” ONLY IF THAT IS REALLY WHAT YOU WANT

32. CHANGING YOUR PASSWORD
Different for different programs
For Nextcom – need to log in to the server – go to

33. NEXTCOM

34. NEXTCOM

35. NEXTCOM

36. NEXTCOM

37. G-MAIL

38. G-MAIL

39. OUTLOOK

40. OUTLOOK