1. Eliminate Service Outages with Microsoft Azure and ServiceNow
9/12/ :15 AM
THR1119
Eliminate Service Outages with Microsoft Azure and ServiceNow
Liam Yu, Sr. Product Marketing Manager
Manisha Arora, Sr. Alliance Architect
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. ServiceNow Is A Fast-Growing, Global Company
~5,600 Employees
$1+ Billion In Annual Revenue
$28M
$64M
$128M
$683M
$1B
’16
$1.39B
‘09
$244M
$425M
‘10
‘11
‘12
‘13
‘14
‘15
’17E
$ $1.911B
Major Sites
Silicon Valley, San Diego, Seattle Amsterdam, London Sydney, Tel Aviv, Hyderabad
ESTIMATED

3. Create Your Lightspeed Enterprise™ With ServiceNow
ServiceNow System of Action™
BUSINESS APPS IT
SECURITY HR
CUSTOMER SERVICE
Cloud Services
Anomaly Detection
Predictive Modeling
Peer Benchmarking
Performance Forecasting
Now Platform ™
Intelligent Automation Engine
Subscription & Notification
Service Portal
Knowledge Base
Service Catalog
Workflow
Developer Tools
Contextual Collaboration
Reports & Dashboards
Single Database
Orchestration
Nonstop Cloud
Multi-Instance
Secure & Compliant
Scalable

4. Challenges IT Teams Face Today
Unreliable Service
Availability
If a service component goes down, we don’t know about it until it’s too late.
Lack of Service Visibility
I can’t tell which systems are connected to each service.
Slow
Response &
Resolution
We need to identify problems fast, and fix them even faster.

5. Service Meets Infrastructure
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Service Management
Operations Management
Service-oriented
Infrastructure-oriented
Service Catalog
Incident
Problem
Discovered CIs
Servers
Applications
Storage
Virtualization
Cloud
Network
Service-aware
Events and Alerts
CMDB
Change
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. ServiceNow and Microsoft – Better Together
Cost and Usage Dashboards
Event Management
Service Mapping
Service Catalog
Rest API
Operations
Incident
Provision/ Change
CMDB
Change
Management
Normalized Billing and Usage Data
Tags, Service Relationships
Prov. Rules, Create Cls
Orchestration
Single Sign-On
Event Management
Discovery
Provisioning
Dashboards
Alerts
Incidents
Security
Discovery
(Pull)
Power BI
System Center
OMS
ARM
Template
Azure
Automation
Billing & Usage Data
Azure VM

7. Visit us in booth #1638, for chance to win a prize
Call to Action
Key Takeaways
Accelerating Rate of Change
Service Mgmt. and Operational Mgmt. need to work together
Better Together with Azure: Single experience and governance hybrid
Visit us in booth #1638, for chance to win a prize

8. We Have Transformed IT Operations Management for 1750+ Customers

9. $46M 92% $6m $5m + 98 % Delivering Real Value 5d>10m
Reduction in Events
$6m
Outage Avoidance
$46M
BVA Estimated Savings Over 5 years
5d>10m
FASTER SERVER PROVISIONIN G
$5m +
ANNUAL OPEX SAVING
98 %
REDUCTION IN PROVISIONING TIME

10. Please evaluate this session
Tech Ready 15
9/12/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. 9/12/ :15 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.