1. Infrastructure Delivery Management Toolkit:
2010 Edition
Delivery Process 3: Operations & Maintenance
development through partnership

2. Contents of this presentation
Context within the Delivery Processes
Summary of contents of DP3 module
development through partnership

3. Context within the Delivery Processes Operations and maintenance

4. Summary of contents of this module
Summary of O&M module contents
Process diagram
Process and sub-process explanation
Asset management team general O&M activities
Acquisition of assets
Disposal of assets
Asset hierarchy
Technical condition assessment surveys
Asset management: O&M
Facilities Management ‘Engineering Infrastructure Management, Property Management, Asset Register
Maintenance
Remaining life-cycle costing
Risks

6. Summary of contents of this module
The O&M Process
Asset recognition
Mobilisation for Facilities Management
Asset operations, which include
Facilities management
Engineering infrastructure management
Property management
Condition assessment surveys and
Remaining life-cycle costing
Maintain assets
The demobilisation of Facilities Management

7. Summary of contents of this module
General O&M information
Asset Management team general activities
Planning of tasks/activities
Execution of tasks/activities
Logging of performance and task results
Analysis of data
Corrective action and improvement
Feedback
Acquisition of assets
Acquisition of land
Acquisition of assets other than land
Disposal of assets
Asset hierarchy
An engineering asset/system
Engineering asset: pump room
Engineering system: pump system
Engineering subsystem: a pump
Engineering component: a flange
A building asset
A building: office block
A building system: The fire system
A building subsystem: fire detection
Component: a sensor

8. Summary of contents of this module
General O&M information (continue)
Asset Management: O&M
Facilities Management (FM)
FM: soft services
FM: hard services (MEP)
Building repairs and preventative maintenance
O&M Planning
Procurement
Infrastructure (Engineering) Management
Engineering infrastructure
Infrastructure repairs and preventative maintenance
Planning
Property Management
Acquisition of property
Managing rates and municipal services payments
Lease management
General advice on property management, e.g. valuations
State Land Management
Asset Register
Ownership of Asset Register
Purpose of Asset Register
Typical Information Captured in Asset Register
Users of Asset Register

9. Summary of contents of this module
General O&M information (continue)
Maintenance
Maintenance process
Definition of Maintenance
Maintenance activities
Condition assessments
Inspections
Servicing
Repair
Type of maintenance
Preventative maintenance
Essential maintenance, and
Condition-based works (of capital nature)
Remaining life-cycle costing
Remaining life-cycle costing elements
Time-value of money
Costing of Asset Management: Operations
Utility costs, rates and taxes
Facilities Management: Soft Services
Hard services and maintenance
Major upgrades, refurbishments and renovations
Disposal

10. Conclusion and questions
Thank you