1. Train-the Trainer Training Tips and Tricks

2. Housekeeping Please put cell phones on vibrate or turn off
No food or drink in classroom
Website address for handouts:

3. Introductions

4. Agenda Basic adult learning principles and styles Training preparation
Presentation techniques
Role as a facilitator
Setting expectations
Activities during the training
Common problems
References

5. Objectives After completing this session you should be able to:
Define basic adult learning styles
List the steps for preparing for a training
Describe successful presentation techniques
Define the instructor’s role as a facilitator
List benefits and ways to introduce activities into the training

6. Preparations for Go Live
Basic adult learning principles and styles
Preparations for Go Live

7. Learning Behavior Instructor’s responsibility
Defines the objective of the course
Determines course content
Determines sequence of topics
Sets time frames and all other course details
Gathers input for development of course content

8. Adult Learning Characteristics of the learner Self-directed
Knows why something needs to be learned
Contributes life experiences to learning process
Problem-centered approach
Focused on real-life situations

9. Adult Learning Characteristics of the instructor Develops applications
Enhances the learner’s productivity
Develops exercises
Mimic real-life situations
Facilitates the learning process
Sets the initial mood or climate of the session
Is a flexible resource

10. Adult Learning
The more we discover about how adults learn and apply the theories, the more effective the transfer of knowledge.

11. Adult Learning Styles Some learn by doing Some learn by listening
Some learn by watching other perform the task

12. Identify Learning Characteristics
Thrive on participation and involvement
Like to feel in control of their learning
What’s in it for them
Relevance of learning to their life experience
Appreciate a maximum amount of hands-on learning opportunities
Need the opportunity to apply and try out learning quickly
Need to be involved in evaluating their own progress toward self-chosen goals

13. Adult learners must be able to see the practical application of new concepts in order to learn and understand them. Training sessions, which are, mostly, lecture, with little opportunity to apply the concepts, can be frustrating – not to mention boring.

14. Retention 10% of what they read 20% of what they hear
30% of what they see
50% of what they both hear and use
70% of what they say
90% of what they say and do

15. How Adults Learn Best Cooperative learning environment
Physically and psychologically comfortable training environment
Task-based or experiential learning situations
Learning is active

16. The Challenge
How do we develop and deliver training to such a heterogeneous mix of learning styles and needs?

17. Training Stages Explain the idea/concept/information
Demonstrate the idea/concept/information
Work through a procedure together
Work through a procedure independently

18. Training Techniques Mini-lecture/Discussion Format
Identify and present the target/idea/concept/information
Use the two minute rule
Encourage participants to:
Raise issues
Identify applications
Ask questions
Elaborate on participant’s responses, and ask follow up questions

19. Training Techniques Demonstration
Meets the “show me” need of the learner
Let the participants know you are about to start a demonstration
Go slowly, and “talk though” each step you make as you use the system. Don’t forget helpful hints long the way
Encourage questions and comments

20. Training Techniques Guided exercise
The participant AND you work through a procedure together
Make sure everyone understands what you are about to do before starting
Avoid comments such as:
“This will be easy”
‘This is difficult or confusing”
Primary goal is to make the participants self-sufficient

21. Training Techniques Unguided exercise
Start the exercise off by identifying and describing the objective
Walk around the room
Keep in mind your primary goal is to assist then participants in becoming self-sufficient
Review the results of the exercise

22. Objectives After completing this session you should be able to:
Define basic adult learning styles
We also covered:
Retention
Training Stages
Training Techniques

23. Preparations for Go Live
Class Preparation

24. Preparing for a Class Checklist Preparing as an Instructor
Know your audience
Know your subject matter
Increases your credibility as an instructor
Establishes you as an expert
Transfers or communications that knowledge to others
Know your course materials

25. Preparing for a Class Classroom preparation Before Class – First Day
After Class – Each Day
Before Class – Subsequent Days (if applicable)
After Class – Last Day

26. Preparations for Go Live
Presentation Techniques

27. Presenting Yourself Projecting a positive image
Don’t hind behind tables, workstations, etc.
Smile and mean it
Maintain eye contact with group
Give the group a task to perform right away
Take possession of your space
Create camaraderie with the group
Relate any experiences

28. Presenting Yourself Voice
Speak firmly but never in a condescending tone
Speak facing your audience
Don’t speak to PowerPoint slides
Practice pronouncing difficult words or phrases

29. Presenting Yourself Body language Use of space Dress
Keep an open posture
Maintain appropriate eye contact
Avoid distracting mannerisms
Avoid using controlling gesture (pointing, etc.)
Use of space
Dress

30. Instructor Etiquette What you say
Learn and use the jargon of your audience
Be tolerant, not picky
Call participants by name when addressing them
Never put down any participant
Refrain from potentially volatile discussions
Don’t offer an opinion

31. Instructor Etiquette Non-verbal Developing relationships
Do not roll your eyes when asked questions
Do not make any disapproving sounds
Do not walk away when someone is talking to you
Developing relationships

32. Objectives After completing this session you should be able to:
List the steps for preparing for a class
Describe successful presentation techniques

33. Preparations for Go Live
Role as a Facilitator

34. Facilitator Role You are responsible for “selling” the system
Enthusiasm and excitement
Participants may not like how the system works
You are not solely responsible for participants learning
Participant shares in that responsibility

35. Facilitator Role Setting the agenda and keeping tack of time
Maintaining training objectives
Listening
Protecting the rights of all participants
Effectively using various teaching methods and tools
Maintaining interest of the group
Reviewing the material
Handling challenges to your authority

36. Facilitator Role Create a positive learning environment
Creating an atmosphere of mutual respect
Demonstrating understanding and appreciation
Encouraging active involvement

37. Objectives After completing this session you should be able to:
Define the instructor’s role as a facilitator

38. Preparations for Go Live
Setting Expectations

39. Starting a Class Try and greet participants
First half-hour of the session is critical
How they perceive you
What their role is
What they intend to accomplish in the class
Introduction
Probe for issues
Concerns
Expectations

40. Starting a Class Housekeeping Review course objectives Review agenda
Establish class guidelines
Sticking to the agenda topics
Starting the session on time after breaks
Showing respect to others in the class

41. Techniques Flexibility Encourage participation Practice exercises Q&A
Demonstrations
Games
Role plays

42. Techniques Using Input Mistakes and System Errors
Use this to your advantage
Student’s question gets answered
Answer is shared with the entire class
Everyone benefits
Key points can be re-emphasized to the whole group
Most effective when the mistake made is a common one

43. Training Activities Introductions Getting to know you – if appropriate
Job function/title
Length at the State
Computer/PeopleSoft experience
Objective/expectations for the course
Getting to know you – if appropriate
Role playing
Very effective technique
Not used very often in software training
Perform a function as it relate to their actual job
Games
Effective Q & A

44. Objectives After completing this session you should be able to:
List benefits and ways to introduce activities into the classroom

45. Preparations for Go Live
Common Classroom Problems

46. Classroom Challenges Varied skill levels Disruptive individuals
Non-participants
Equipment

47. Preparations for Go Live
References

48. References www.trainingprism.com www.clomedia.com www.trainingmag.com
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