1. Organizational Behavior
Organizational Behavior 1

2. Nature of organization behaviour
Do we depend on
organizations?

3. Work in an organization
What is organization?
Work in an organization
A consciously coordinated social (collective) unit composed of two or more people
that functions on a relatively continuous basis to achieve a common goal or set of goals.

4. Why Behavior study??

5. Different roles What will you do once you join an organization?
At the same time what your team lead will do?
What will be the role of your organization?
Who will be responsible for your performance?
Who will be responsible for your team lead’s performance?

6. INTERDEPENDENCY

8. Organization= clock work

9. What Managers Do They get things done through other people.
Management Activities:
Make decisions
Allocate resources
Direct activities of others to attain goals
1-9

10. IMPACT ON
EMPLOYEES

11. suppliers
Shareholders
Organizations role??
Employees
Customers

12. Challenge

14. ORGANIZATIONAL BEHAVIOUR

15. Organization and behaviour
Organization meaning
Behaviour – manifestation of activity.
Covert and overt behaviour.
Organization- Job, leadership, communication, structures
B=f(P1,E)

16. Organizational Behavior
Organizational Behavior- the study of individual behavior and
group dynamics in organizations
Photos courtesy of Clips Online, © 2008 Microsoft Corporation 16

17. Organizational Behaviour
Individual
Group
Organization
Organizational
Behaviour

18. Understanding Human Behavior
External Perspective:
Examining surrounding
external events &
environmental forces
Thoughts
Feelings
Experiences
External
Events
Behavioral
Consequences
Internal Perspective:
Examining individuals’
history & personal values
Environmental Forces
Photos courtesy of Clips Online, © 2008 Microsoft Corporation 18

19. What is Organizational Behavior?
Insert Figure 1.1 here 4

20. Foundation OB

21. P E O L OB Foundation of OB O R G N I Z A T Individual differerences
Social
Systems
Whole
Person
Mutuality
of interest OB
Caused
Behaviour
Holistic
concept
Human dignity
Foundation of OB

22. Importance Of OB

23. OB provides a Road Map to our Lives in organization-
Need to know about the world in which we live.
Prepare for reactions.

24. OB uses scientific research to help us understand and predict organizational life.

25. OB helps an individual understand himself/ herself and others better.

26. Effective management of all sectors.
Marketing, Production, finance, sales, human resource etc.

27. Interpersonal Skills

28. Understanding OB helps determine manager effectiveness
Technical and quantitative skills are important
But leadership and communication skills are CRITICAL
Organizational benefits of skilled managers
Lower turnover of quality employees
Higher quality applications for recruitment
Better financial performance
1-28

29. The organizational context
Learnt about human behavior- Internal
Understood organizational role.
OB requires both an understanding of human behavior + organizational context under specific stettings.

30. An open Systems View of Organization
Task environment:
Competitors Unions
Regulatory agencies Clients
Structure
Outputs:
Products
Services
Inputs:
Material
Capital
Human
Technology
Task
People
(Actors)
Organizational Boundary

31. Components of an Organization
Task - an organization’s mission, purpose, or goal for existing
People - the human resources of the organization
Structure - the manner in which an organization’s work is designed at the micro level; how departments, divisions, & the overall organization are designed at the macro level
Technology - the tools, knowledge, and/or techniques used to transform inputs into outputs

32. Formal & Informal Elements of Organizations
Formal organization
(overt/ Explicit)
Goals & objectives
Policies & procedures
Job descriptions
Financial resources
Authority structure
Communication channels
Products and services
Formal & Informal Elements of Organizations
Social
Surface
Informal organization
(covert/hidden)
Beliefs & assumptions
Perceptions & attitudes
Values
Feelings, such as fear, joy
anger, trust, & hope
Group norms
Informal leaders
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South-Western, a division
of Cengage Learning
All rights reserved

33. Disciplines that contribute to the OB field
Page 12 – Hand out

34. Changing Social and Cultural Environment
National Social and culture enviournment- Life style and values, attitude and bliefs
Organizational ethics and well-being
Diverse work force
The first challenge is the changing social and cultural environment. Forces in the social and cultural environment are those that are due to changes in the way people live and work – changes in values, attitudes, and beliefs brought about by changes in a nation’s culture and the characteristics of its people.
National culture is the set of values or beliefs that a society considers important and the norms of behavior that are approved or sanctioned in that society. Over time, national cultures change and this affects the values and beliefs of each nation’s members.
Ethics scandals have hit many companies recently including Tyco, Adelphia, Enron, and Arthur Andersen. An organization’s ethics are the values, beliefs, and moral rules its managers and employees should use to analyze or interpret a situation and then decide what is the most appropriate way to behave. Ethical organizational behavior affects the well-being (happiness, health, and prosperity) of a nation, an organization, citizens, and employees. Metabolife International’s use of ephedra in its supplements is used as an example in the text.
Ethics also define an organization’s social responsibility – its obligations toward people or groups outside the organization that are directly affected by its actions.

35. Diversity
Figure 1.6 illustrates the characteristics used to define the bases of diversity.

36. Diversity Challenges Fairness and Justice
Decision-Making and Performance
Flexibility
Diversity is differences resulting from age, gender, race, ethnicity, religion, sexual orientation, and socioeconomic background, and capabilities/ disabilities. The increasing diversity of the work force presents three challenges for organizations and their managers: a fairness and justice challenge, a decision-making and performance challenge, and a flexibility challenge.
A goal to increase diversity can strain an organization’s ability to satisfy the aspirations of at least part of its work force. Actively recruiting and promoting minorities can lead to difficult equity issues.
How can organizations benefit from the attitudes and perspectives of people with diverse backgrounds?
The third diversity challenge is to be sensitive to the needs of different kinds of employees and to try to develop flexible employment approaches that increase their well-being. Examples include new benefits packages customized to needs of different groups of employees (e.g., domestic partner benefits), flextime, job sharing, and mentoring.

37. Challenges to Managing Organizational Behavior
Challenges to Managing Organizational Behavior
Increasing globalization of organizations’ operating territory
Increasing diversity of organizational workforces
Continuing demand for higher levels of moral & ethical behavior at work
Continuing technological innovation with its companion need for skill enhancement

38. Google video case