1. Introduction to Adult Case Management

2. Hello, my name is Adele, during your stay at Interfaith Family Shelter I am your adult case manager.
(Adele’s paragraph that tells the resident a little about herself. Picture of Adele placed in bubble to right)

3. As your adult case manager at the Interfaith Family Shelter, I can assist you to…
Search for housing
Identify and access resources that will help you toward your goals during your stay at the shelter

4. What to expect during our first appointment
Complete an initial adult case management intake form
Overview client responsibilities
Complete a housing assessment
Create a budget
Provide medication information for all your family members
Develop goals to be reached during your stay at the shelter

5. After your initial intake appointment, you are required to meet with me weekly
It is your responsibility to set up an appointment with me…
By phone: ext.4
In person: Monday-Friday, 9am-5pm

6. Our weekly meetings…
Please be on time and knock loudly on my office door
If I am not in my office, please check back in 10 minutes
Your appointment is important to me and I have made this time available just for you
Meetings last about one hour

7. In assisting you to find housing and helping you toward your goals, it is important for you to provide me with proper documents
Here is a list of beginning documents I will need
Birth certificates for all family members (which I can help you to get)
Social security cards for all family members
ID cards – such as a driver’s license
Proof of income

8. Always inform me…
In advance, if you plan to leave the shelter overnight
Changes in prescription medications
Changes in your family, income, or housing
Additions or subtractions to family members that are staying in the shelter or that are planning to join you when you secure housing

9. Some services I can help you with or connect you to…
Workshops and classes to help you grow
Mental health concerns and referrals
Drug & alcohol concerns and referrals
Birth certificate funds
Dispute resolution and budgeting referrals

10. Now that you know all about adult case management, let me introduce you to the other staff that are here to help you
Jackie – the shelter director that oversees all of the shelter
Constance – the shelter coordinator that assists residents by coordinating the food program, physical facilities, chores, volunteers and donations
Mr. P – the children’s advocate that acts as an advocate and supporter for the physical, educational and emotional health of your kids and youth
Oriana – the family resource advocate that mainly works with families who do not live at the shelter to lessen the need for shelter services

11. Remember
Set-up weekly appointments with me
Provide me with important documents
Let me know about changes in income, housing, prescription medications and additions or subtractions in family members
Attend all your appointments that have to do with housing, they are difficult to get, plan to be there
I am here to help you secure housing and reach your goals during your stay at the shelter. Doing your part to keep me informed and updated will help me to assist you to move forward with your family