1. How to Conduct an Organizational Climate Assessment
Massachusetts Nonprofit Network Webinar
Loraine M. Della Porta, JD &
Amy Rebecca Gay, PhD
© The Mediation Group, 2017

2. Discussion Questions How do we define organizational climate?
Why is it important to periodically assess the organizational climate?
How do you conduct such an assessment?
Then what?
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3. What is an Organizational Climate?
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4. What Influences the Organizational Climate?
Morale
Trust
Leadership
Teamwork
Rewards/Recognition
Compensation
Conflict Resolution
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5. Participant Poll
If you surveyed your organization today … Which two features of the culture would your employees rate highest? Lowest?
Morale & Trust
Leadership
Teamwork
Rewards/Recognition & Compensation
Conflict Resolution
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6. 2014 Gallup Poll US workers in their jobs: 51% “Disengaged”
17.5% “Actively Disengaged”
Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace.
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7. Why is Periodic Assessment of Climate Important?
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8. Climate Assessment Holistic picture organization
Highlight areas of strength to leverage
Identify weaknesses & challenges
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9. Climate Assessment A climate assessment can also help to:
Identify the causes of employee dissatisfaction and turnover
Measure the impact of current organizational programs and policies
Provide opportunity for employees to describe their desired culture and provide input on how to achieve it
Establish a benchmark for evaluating overall performance over time
Demonstrate commitment to employees by taking actions based on their feedback
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10. How to Conduct an Organizational Climate Assessment
© 1992 Burke-Litwin

11. The Climate Assessment Process
Steps:
Determine goals and objectives
Develop interview/survey protocol based on stated goals/objectives
Conduct orientation to explain the purpose and importance of assessment
Compile and analyze results
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12. Goals & Objectives Questions to consider:
What are we trying to achieve?
Have we communicated the purpose to our employees?
Are we trying to solve a particular problem?
Do we have the time and resources to commit to this?
Are we prepared to act upon the results?
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13. Interview/Survey Protocol
Questions to Consider:
Will you interview face-to-face or via online survey?
How will you deal with confidentiality?
What information are you trying to learn and why?
How will you frame survey questions neutrally so as not to skew responses?
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14. Employee Orientation & Communication
Questions to consider:
How will you communicate with employees about the assessment and why it is being undertaken?
How will you secure their buy-in and commitment to participate?
How will you keep them informed about what is learned and “next steps?” .
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15. Compile & Analyze Results
Questions to consider:
Who will take responsibility for compiling results?
How will findings be communicated to the employees and rest of the organization?
Then what?
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16. Then what?
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17. Climate Assessment? What is the level of trust?
How important is anonymity or confidentiality?
Do you have the time to do it right?
What do you need for buy-in?
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18. © The Mediation Group, 2017

19. Why TMG
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20. TMG Copyright Notice
Unless otherwise indicated, all materials contained in this webinar are copyrighted by The Mediation Group (TMG). All rights reserved. No part of this webinar, either text or image may be used for any purpose other than personal use. Therefore, reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means, electronic, mechanical or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission of TMG.
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