1. Importance of Information Management in Human Services

2. How is information management critical to human service organizations?
It’s used to…

3. Communicate with client-customers
Follow-up and check-ins
Scheduling appointments
Billing
Responding to questions and concerns
Technology s
Phone systems
Web portals

4. Promote services to service populations
How do we make those who need our services aware of our existence and what we can provide?
Communications media
Print
Television and radio
Web-based media
Phone apps

5. Increase awareness of human services related information
How do we provide quality, research-based information to the general public and stakeholders?
How do we engage in advocacy and public awareness of societal issues?
Gathering information (information literacy)
Research
Data mining
Organizing information for effective and efficient use
Targeting information to the intended audience

6. Assist in program evaluation, improvement planning, and making decisions about human service programs
How do we know what we are doing is working?
How can we make data-driven decisions to improve?
What data should we be collecting?
Human services vs. manufacturing
Harder to evaluate effectiveness
Dealing with complex human and societal issues

7. Facilitate collaboration amongst human service organizations
How can we partner with organizations who have similar goals and missions?
What technology is available to facilitate collaboration?
How can information be shared and what information can be shared?
Technology
Virtual meeting platforms
Google docs
Secure file trans

8. Store information and data
Documentation and audits
Legal and regulatory compliance
Quality assurance
Case management and tracking
Preventing someone from “falling through the cracks”
Report to constituencies and stakeholders
General public
Legislative and administrative authorities
Board of directors
Sponsors and financers
Heritage preservation
Tracking organizational history
Where have we come from? What’s changed?

9. Review Information management is used in human services to…
Communicate with client-customers
Promote services to service populations
Increase awareness of human services related information
Assist in program evaluation, improvement planning, and making decisions about human service programs
Facilitate collaboration amongst human service organizations
Store information and data for a variety of purposes