1. Interviewing for a Job and Preparing Employment Messages
BCOM Chapter 15
Chapter 15
Lecture Slides
Interviewing for a Job and Preparing Employment Messages
© 2009 Cengage Learning. All rights reserved.

2. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 15
Learning Objective 1
Explain the nature of structured, unstructured, stress, group, and virtual interviews. 1
© 2009 Cengage Learning. All rights reserved.

3. Types of Employment Interviews
BCOM Chapter 15
Structured interviews
Unstructured interviews
Computer-assisted interview
One-on-one interview
Stress interview
Virtual interview
Group interview 1
© 2009 Cengage Learning. All rights reserved.

4. © 2009 Cengage Learning. All rights reserved.
Interview Process
Structured interview: screening process that follows a predetermined agenda; designed to elicit necessary information or interviewee reaction
Unstructured interview: freewheeling exchange; determines applicant’s ability to speak comfortably about a wide range of topics
Stress interview: anxiety-producing; evaluates interviewee’s performance under stress
Group interviews: team process; key people in the organization interview candidates
Virtual interview: conducted via videoconferencing technology; more productive use of a recruiter’s valuable time 1
© 2009 Cengage Learning. All rights reserved.

5. In which kind of interview have you participated?
BCOM Chapter 15
In which kind of interview have you participated?
One-on-one interview
Group interview
Virtual interview
Stress interview 1
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6. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 15
Learning Objective 2
Explain the steps in the interview process. 2
© 2009 Cengage Learning. All rights reserved.

7. Plan Your Time and Materials
BCOM Chapter 15
Plan Your Time and Materials
Plan your time
Arrive early, relax and unwind
Review mentally
Bring a professional portfolio
Copies of your résumé
List of references and/or recommendations
A professional-looking pen and paper for notes
Highlights of what you know about the company
A list of questions you plan to ask
Previous correspondence with the company 2
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8. Researching a Company and a Position
BCOM Chapter 15
Researching a Company and a Position
Company Info
Position Info
Name, status in industry, latest stock quotes
Recent news or developments
Scope and corporate officers
Products and services
Job title
Specific skills and qualifications desired
Probable salary range
Career path 2
© 2009 Cengage Learning. All rights reserved.

9. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 15
Learning Objective 3
Prepare effective answers to questions often asked in job interviews including illegal interview questions. 3
© 2009 Cengage Learning. All rights reserved.

10. Standard Interview Questions
BCOM Chapter 15
Standard Interview Questions
Tell us about yourself.
What are your career plans (short and long range)?
What led you to select your college major?
What are your greatest strengths? Weaknesses? 3
© 2009 Cengage Learning. All rights reserved.

11. Standard Interview Questions
BCOM Chapter 15
Standard Interview Questions
What interests you most about this job?
What determines a person’s progress in an organization?
Why do you want to work for us?
Why should we hire you? 3
© 2009 Cengage Learning. All rights reserved.

12. Behavioral Interview Questions
BCOM Chapter 15
Behavioral Interview Questions
Describe a time when you
worked well under pressure.
worked well with others.
organized a major project.
solved a major problem.
Describe something you have done that shows initiative and creativity.
How have your extra-curricular activities and/or work experience prepared you for work in our company?
Tell me about a time when you faced frustration. How did you deal with it? 3
© 2009 Cengage Learning. All rights reserved.

13. Sample Interviewee Questions
BCOM Chapter 15
Sample Interviewee Questions
What is a typical day like in this job?
What type of people would I be working with?
Why do you need someone for this job?
How many people have held this job in the past five years?
What advice do you wish you had been given when you were starting out?
When do you expect to make your decision about the position? 3
© 2009 Cengage Learning. All rights reserved.

14. Recognizing Areas of Illegal Interview Questions
Web Enrichment
BCOM Chapter 15
Recognizing Areas of Illegal Interview Questions
National origin and religion
Age
Disabilities, health conditions, and physical characteristics not reasonably related to the job
Marital status, spouse’s employment, or dependents
Arrests or criminal convictions not related to the job 3
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15. Insightful Interviewing Sites
BCOM Chapter 15
Hot Link
Insightful Interviewing Sites
CAREER
SEARCH –N-
RESCUE 3
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16. Exchanging Information
BCOM Chapter 15
Exchanging Information
List five or six key points you want to emphasize
Answer standard and behavioral interview questions
Demonstrate logical thinking and creativity
Display a professional attitude
Know about salary and benefits
Recognize possible discriminatory questions 3
© 2009 Cengage Learning. All rights reserved.

17. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 15
Learning Objective 5
Compose effective messages related to employment (application forms, follow-up, thank-you, job acceptance, job-refusal, resignation, and recommendation request). 4
© 2009 Cengage Learning. All rights reserved.

18. Other Employment Messages
BCOM Chapter 15
Application forms
Thank-you messages
Follow-up messages
Recommendations
Job-acceptance messages
Resignations
Job-refusal messages 4
© 2009 Cengage Learning. All rights reserved.

19. Follow-Up Message: Why It Works
BCOM Chapter 15
Follow-Up Message: Why It Works
Analysis
Dear Mr. Franklin:
Recently I applied for an audit staff position at Foster & Daniel and now have additional qualifications to report.
The enclosed, updated résumé shows that I have passed the Auditing and Practice and Law sections of the CPA exam; I will take the final section at the next sitting. In addition, the internship I’ve just completed with Smith & Lewis, CPAs has enhanced my formal education and confirmed my interest in working as an auditor.
Mr. Franklin, I would welcome the opportunity to visit your office and talk more about the contributions I could make as an auditor for Foster & Daniel. Please write or call me at (512)
Formats as formal business letter, but could have been sent electronically to mirror previous messages
States main idea clearly and identifies position being sought
Refers to enclosed résumé; summarizes further qualifications
Assures employer applicant is still interested in job 4

20. Thank-you Message: Why It Works
BCOM Chapter 15
Thank-you Message: Why It Works
Analysis
Dear Mr. Fann:
Thank you for the opportunity to visit Viking Range for a plant interview yesterday. I enjoyed meeting you and appreciate the plant tour and the opportunity to learn about the exciting research efforts underway at Viking.
Viking’s success in developing higher quality products than its competitors after such a short time in the refrigeration market is impressive. Additionally, I was impressed with the many friendly, enthusiastic employees who were willing to share with me their knowledge and commitment to Viking.
States main idea: appreciation for interview and information
Includes specific points discussed during interview
Assures employer of continued interest 4
© 2009 Cengage Learning. All rights reserved.

21. Thank-you Message: Why It Works
BCOM Chapter 15
Thank-you Message: Why It Works
After visiting your plant on Thursday, I am confident that my interest and previous experience in research and development at the DIAL labs in Starkville would allow me to contribute to Viking’s important research efforts in the refrigeration area while gaining valuable real-world experience.
Mr. Fann, I am eager to receive an offer from Viking for the co-op position. If you need additional information in the meantime, please call me.
Analysis
Politely reminds employer that applicant is awaiting reply
cont. 4