1. The Customer Experience at Sno-Isle

2. We All Have “Customers”
If you work, you have “customers”
Patrons / users
Coworkers and colleagues
Supervisors, managers and bosses
Suppliers and vendors
Library directors
Your local community

3. In your role, what does an exceptional customer experience look like?

4. Your Turn
Turn to your neighbor and identify two ways you can enhance the experience for YOUR customers

5. Next…
Now identify what, if anything, is a barrier to you delivering that exceptional customer experience. Be specific

7. For more information about
consumer trends, contact Kelly McDonald at or
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