1. Improving Performance and Measuring Impact
Cindy Walters, UTA SSW Graduate
Regional Sales Director, Social Solutions

2. Types of Performance Individual Performance Staff Performance
Program/Agency Performance

3. Ways to Look at Performance
Are we meeting our stated goals?
(Mission)
Are we efficient and effective?
(Time and Effort)
What difference are we making in our clients’ lives?
(Outcomes) 3

4. Striving for Alignment

5. Strive to Raise the Bar
We challenge and equip service providers and their funders to turn good intent into measurable change by relating efforts to outcomes.
Counting
Measurement
Performance Management

6. Football Analogy The Game Score is measurement “How we did”
The Game Review is
“How we can improve” 6

7. Individual Performance
What is the Plan?
Service/Treatment Plan
What is the Outcomes?
What is the impact or change we are seeking?
How to show the results?
Telling your story with data 7

8. Individual Assessment Over Time
4. Organizational growth 8

9. Individual Improvement
4. Organizational growth 9

10. Staff Performance Individual and Collectively
Begins with the Job Description
Know your Position
Agreed upon Goals and Objectives
Know the Game Plan
Written Evaluation
Summary of the Results 10

11. Staff Efforts 4. 11

12. Monitoring Staff 12

13. Agency/Program Performance
Strategic Plan
Alignment with Mission
Actual vs Projected Outcomes
Funders Expectations
Improvement/Capacity Building 13

14. Areas to Consider
As an agency, how is your … 1. Organizational Stability 2. Financial Stability 3. Program Quality (Products and Services) 4. Organizational Growth 14

15. Combining It All Together
The whole is greater than the sum of its parts Ways to show your SUCCESS
4. Organizational growth 15

16. Reporting Your Progress
Weighted Pre/Post Assessment
4. Organizational growth 16

17. Progress in Time 17

18. Progress with Efforts 18

19. Progress Over Time
4. Organizational growth 19

20. Ongoing Process
For continuous improvement, performance management is an ongoing process.
It is a culture within the agency at all levels from the front line staff to senior management.
How can we serve our clients better? 20

21. Free Webinars
You are invited to join one of our Webinar where our customers talk about their use ETO - register on the website –
October 23rd - Identifying Outcome Benchmarks for Workforce Development
October 30th - The Path to Improving Performance in Delinquency Prevention Programs
Other recorded ones are listed on the website. 21

22. Effective Performance Management
In summary, Effective Performance Management is done on multiple levels:
Individual Clients
Staff
Program/Agency 22

23. Scorecard – Season Results
The Game Score is measurement
“How we did”
The Game Review is
“How we can improve” 23

24. Let ETO help take you to the next level
For more information contact: Cindy Walters