1. Volunteer risks – Get the myths OUT and the management IN William Henry, Volunteers Insurance Service Association

2. WHAT WE WILL LEARN...
The myths that often inhibit effective volunteer activity, and create risk exposures
The four kinds of insurance claims that result from volunteer engagement, and how to prevent them.
The six building blocks of a risk management system, beginning with the question, "What could possibly go wrong?"

3. The background check and Motor Vehicle Record are clean, so we’re home free.

4. It’s all about empowerment with volunteers now
It’s all about empowerment with volunteers now. They will use their experience and judgment to chart their own course. If they need something or have a question, they will ask.

5. But if we spend so much time on training, or if we discipline volunteers who don’t follow our procedures, they’ll quit. We need those people!

6. OK, but if we do safety training, we’re admitting we know there are risks in the volunteers’ work. Doesn’t that increase our liability if something really does go wrong?

7. The lawyer on our board says volunteers have immunity, under the federal Volunteer Protection Act of 1997, and our state laws. So if they hurt somebody accidentally, they can’t be sued.

8. OK, but at least our liability insurance policies will protect us if a volunteer causes an accident.

9. We have a waiver of liability
We have a waiver of liability. Volunteers have to sign that before they can lift a finger for us. So none of these concerns really apply to us.

10. MOST COMMON RISKS Injuries to the volunteer
Liability (injuring someone or damaging their property)
Automobile liability
Dishonesty

11. PREVENTER PAPERS
One-page and two-page documents on how to prevent common accidents
Index included in session handouts
Contact William Henry at Volunteers Insurance Service Association – , or We will you the papers you select.

12. MOST COMMON RISKS Injuries to the volunteer
Liability (injuring someone or damaging their property)
Automobile liability
Dishonesty

13. MOST COMMON RISKS
Injuries to the volunteer
Liability (injuring someone or damaging their property)
Automobile liability
Dishonesty

14. MOST COMMON RISKS Injuries to the volunteer
Liability (injuring someone or damaging their property)
Automobile liability
Dishonesty

15. RESOURCE: VEHICLE SAFETY AND OLDER DRIVERS
Hartford Center for Mature Market Excellence:
excellence/family-conversations-with-older-drivers
American Automobile Association –
AgingParents.com – “How To Handle a Dangerous Older Driver”--
American Occupational Therapy Association –

16. ESSENTIALS OF A RISK MANAGEMENT SYSTEM
“What could possibly go wrong?” – Identify and evaluate risk scenarios
Eliminate, reduce and transfer risks
Develop incident responses
Select, orient, train and supervise volunteers
Hold volunteers accountable
When something bad happens, learn from it

17. ESSENTIALS OF A RISK MANAGEMENT SYSTEM
“What could possibly go wrong?” – Identify and evaluate risk scenarios
Eliminate, reduce and transfer risks
Develop incident responses
Select, orient, train and supervise volunteers
Hold volunteers accountable
When something bad happens, learn from it

18. ESSENTIALS OF A RISK MANAGEMENT SYSTEM
“What could possibly go wrong?” – Identify and evaluate risk scenarios
Eliminate, reduce and transfer risks
Develop incident responses
Select, orient, train and supervise volunteers
Hold volunteers accountable
When something bad happens, learn from it

19. ESSENTIALS OF A RISK MANAGEMENT SYSTEM
“What could possibly go wrong?” – Identify and evaluate risk scenarios
Eliminate, reduce and transfer risks
Develop incident responses
Select, orient, train and supervise volunteers
Hold volunteers accountable
When something bad happens, learn from it

20. WHEN INCIDENTS HAPPEN Reporting responsibilities
The importance of timely action

21. THE INSURANCE PIECE Insurance protecting the organization
Insurance protecting volunteers

22. HANDOUTS FOR TODAY’S SESSION
Questionnaire to help you determine where you are now, in managing volunteer risks
Index of “Preventer Papers” on injury prevention and vehicle safety
Preventing acts of dishonesty by employees and volunteers

23. William Henry Executive Director, Volunteers Insurance Service Association