2. Mobile Apps & 9-1-1 Nate Wilcox Marc Berryman, ENP Sonya Clauson, ENP
April Heinze, ENP - Wendi Lively, ENP
Roger Hixson, ENP - Chris Carver, ENP

3. What are we talking about?
Mobile apps that provide an Emergency type of communication for users
These apps send info/message/caller direct to a PSAP
No conformance to standards or existing architectures

4. Apps developers: they need to know how 9-1-1 works
Reach out to distributors of apps (app store etc)
Liability
Outreach already occurred
They would pull all apps off if we asked them
Meet minimum standards
Requires a work effort

5. Communications between PSAPs and app developers/distributors
Inclusion in NENA
Often times, they simply don’t care
Or, they don’t know
Their apps need to meet global needs
Not just National
Combined effort with EENA?

6. How can we set realistic expectations on Apps developers?
What is realistic for them?
Inclusion in NENA dev process
NENA tech’s involved in their dev organizations
May already be happening

7. What is the impact of a given App on the caller and the PSAP?
The apps are great for the end user
Could be a nightmare for the PSAP
Data overload
Multiple apps to PSAP – hard to manage
Possibly another application to deal with

8. Training The PSAP should not need to know how the app works
PSAPs need to be aware of what information is coming in from the app
Where to find the information
Should be by reference
Essential data should look the same (location, re-contact info etc.)

9. Low frequency high risk use
Only used during an emergency
Needs to work every time
Minimum levels of reliability?
Again distributors….

10. Will consumers understand the limitation of these apps
They accept the limitation of cell phones
Other apps fail
This one is too important to fail