1. Integrating the Digital
F&I Process

2. More so than ever before, customer experience is the new currency driving brand loyalty.

3. The Dealer’s Objectives
Streamline Processes
Provide a Better Customer Experience
Build Brand Equity without Sacrificing Profits

4. One Price. One Person. One Hour.
The Challenge
One Price.
One Person.
One Hour.

5. What I Heard Was....
Eliminate F&I?

6. The Challenge
Are you IN or are you OUT?

7. The Challenge
DUDE.

8. I Agreed to... Research
iPad Solutions
Kiosks
PresentationPads
Early Adopters?

9. What are they hiding in there?
Game-Changer
What are they hiding in there?

10. #1 Research Finding: We have been disconnecting in traditional F&I
We’ve Created BARRIERS!

11. Harness the Power of Human Connection.
“Connecting is the ability to identify with people and relate to them in such a way that increases influence in every situation.”
- John Maxwell

12. Principles of Basic Human Connection
Can you help me?
‘You can have everything in life you want, if you will just help other people get what they want.’
Zig Ziglar 01

13. Principles of Basic Human Connection Mutual concern creates connection
Do you care me?
Mutual concern creates connection
between people. 02

14. Principles of Basic Human Connection03
Principles of Basic Human Connection
Can I trust you?
Have you ever purchased anything of significance from someone you don’t trust?

15. The Power of Human Connection
If the customer is unable to say yes to all three of these basic principles, we are not communicating and connecting.
Knowing when you’re disconnecting 01
Can you help me? 02
Do you care for me? 03
Can I trust you?

16. Go Forward Solution Does NOT Eliminate F&I

17. Go Forward Solution Eliminates the Desk

18. In A Flood of Technology Solutions
How Do We
Cut through the Chaos
When Integrating a Digital F&I Process?

19. 4 Essentials When Deciding on a Digital F&I Solution1
Establish a 360-Degree Customer View

20. 360-Degree Customer View

21. 4 Essentials When Deciding on a Digital F&I Solution1
Establish a 360-Degree Customer View
Maintain a Business Document Rule 2

22. Steer Clear of Gamey Video Product Presentations
1985 called.
They want their graphics back!

23. 4 Essentials When Deciding on a Digital F&I Solution1
Establish a 360-Degree Customer View 3
Interactive and Transparent
Maintain a Business Document Rule 2

24. Harness the Power of Human Connection.
“Connecting is the ability to identify with people and relate to them in such a way that increases influence in every situation.”
- John Maxwell

26. 4 Essentials When Deciding on a Digital F&I Solution1
Establish a 360-Degree Customer View 3
Interactive and Transparent
Maintain a Business Document Rule 2 4
Soft-Entry into Future Retail

27. Interactive F&I Menu

28. Harness the Power of Human Connection.
“Connecting is the ability to identify with people and relate to them in such a way that increases influence in every situation.”
- John Maxwell
Desking

29. Wants & Needs Analysis

30. 4 Essentials When Deciding on a Digital F&I Solution1
Establish a 360-Degree Customer View 3
Interactive and Transparent
Maintain a Business Document Rule 2 4
Soft-Entry into Future Retail

31. Products in Mobile App Keep Clients Connected

32. Maintain Customer Connection Through Product Purchase Experience
Enhance Relationship Through
Entire Customer Journey
Push Notifications
Promotions & Rewards
Purchase Vehicle
Easy Claims

33. 4 Years Ago Objectives & Challenge
Streamline Processes
Provide a Better Customer Experience
Build Brand Equity without Sacrificing Profits

34. 4 Years Ago What Have We Accomplished
Complete Solution Built from the Back Forward
Offers Interactive & Transparent Experience Created from a 360-Degree Customer View

35. The Power of Human Connection In a Complete Solution

36. TOMORROW BELONGS
TO THE CONNECTED.