Download presentation
Presentation is loading. Please wait.
Published byHerman Susanto Modified over 6 years ago
2
Differing Perspectives on Quality Pertemuan 1 and 2
Matakuliah : Perancangan Manajemen Mutu Tahun : 2009 Differing Perspectives on Quality Pertemuan 1 and 2
3
Chapter 1: Differing Perspectives on Quality
Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003 Bina Nusantara University
4
Differing Perspectives on Quality
Recognazing Different Perspectives on Quality What Is Quality Differing Functional Perspectives on Quality The Three Spaheres of Quality Other Perspectives on Quality Arriving at a Common Understanding of Quality Using a Contingency Perspective of Quality Discussion and Questions Bina Nusantara University
5
Recognazing Different Perspectives on Quality
We all have our perceptions of the world There are many different definitions and dimensions of Quality Perception affect every aspect of our world – including the business world Bina Nusantara University
6
What Is Quality? Transcendent, Product-based, User-based, Manufacturing-based, Value-based Product Quality Dimentions Performance Features Reliability Comformance Durability Serviceability Aesthetics Percieved Quality Service Quality Dimantions Tangibles Service Realibility Responsiveness Assurance Bina Nusantara University
7
Differing Functional Perspectives on Quality
An Engineering Perspective An Operations Pers[pective A Strategic Management Perspective Strategy A Marketing Perspective A Financial Perspective The Human Resource Perspective Bina Nusantara University
8
The Three Spaheres of Quality
Quality Control Quality Assurance Quality Management Bina Nusantara University
9
Other Perspectives on Quality
The Value-Added Perspective on Quality Cultural Perspectives on Quality Bina Nusantara University
10
Discussion and Questions
Case 1-1: FedEx: Managing Quality Day and Night Case 1-2: Granite Rock Company: Achieving Quality Throough Employees Bina Nusantara University
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.