1. KNOWLEDGE MANAGEMENT (KM) Session # 3

2. Three Megatrends Technology (Networking) Info. / Knowledge Work
- Performance; Connectivity; Portability
Info. / Knowledge Work
> 70% of work is info. intensive
Globalization
- of markets, products and resources/labor

3. The New Economy
Networked
Knowledge
Economy
Global and interdependent

4. The New Economy Location Independence ... A ‘Virtual’ World
Global, Knowledge-based, Networked
Location
Independence
... A ‘Virtual’ World

5. Land Area

6. Population

7. Source:

8. Source:

9. Knowledge makes the Difference between Poverty and Wealth...
Thousands of US dollars
Rep. of Korea
Difference attributed to Knowledge
Difference due to Physical and Human Capital
How important is knowledge?
Forty years ago, Ghana and the Republic of Korea had about the same income per capita. By 1990, Korea’s income was six times higher than Ghana’s. While part of the difference is due to more investment and more workers, half of the difference is attributed to Korea’s greater success in organizing and using knowledge.
Ghana

10. PAKISTAN
Pakistan’s switch to the “Tech- Haves” critically depends upon Knowledge!

11. Need for Knowledge Management
“Knowledge has become the key resource, for a nation’s military strength as well as for its economic strength… is fundamentally different from the traditional key resources of the economist – land, labor, and even capital…we need systematic work on the quality of knowledge and the productivity of knowledge… the performance capacity, if not the survival, of any organization in the knowledge society will come increasingly to depend on those two factors” [Drucker,1994]

12. Innovation vis-à-vis Productivity
The source of wealth is something specifically human: KNOWLEDGE
Knowledge applied to tasks we already know how to do is PRODUCTIVITY
Knowledge applied to tasks that are new and different is INNOVATION
Peter F. Drucker, 1992 8

13. FORCES SHAPING OUR FUTURE
We know the world is changing fast. But how fast-and why?
Step back and examine the technological, economic, and geographic forces that are at work on our world.

14. Human Beings are producing more Transistors (and at a lower cost)…
… than they did Grains of Rice.

15. 32% of the world’s languages are from Asia
874 million native Chinese speakers
355 million Urdu/Hindi Speakers
207 million Bengali speakers

16. Who’s online?
88%
84%
71%
32%
Age 19-29
30-49
50-64
65+

17. What advertisers spent on placing ads in video games
Consumer electronics in the world
2 billion mobile phones
#56 million
#34 million
1.5 million TV Sets
2004
2005
820 million PCs
190 million Game Boys
70 million iPods
50 million PDAs
3.2 million Black- Berry

18. Manufacture’s Warehouse Retailer’s Distribution Center
Manufacturer
Customers
Outbound Logistics
Retailer
Delivery
Store Delivery
The Value Chain

19. Knowledge in Processes
Learning
Knowledge Discovery
Analysis & Refinement
Action
Customer Interaction
Market Planning
Knowledge in Processes

20. Let’s Face It ! Like it or not, Gifts of Globalization
Suppliers are a click away
Technology: BioT, NanoT, GridT, ICT
Business Disequilibrium is Faster
Competition on Quality, Value, Speed
Cheaper Products from China, India
Is there any Intangible Service for SALE?

21. Managerial Consideration Individual K and Institutional K