1. Social Consumer Alan Rosenblatt, Ph.D. Partner, turner4D
turner4D.com
@turner4D
@DrDigiPol

2. E-Trade

3. @ComcastCares

4. Consumers are looking at social

5. Consumers read other consumers

6. Consumers expect fast reply via social

7. The social consumer
Shares product and service experiences via social media
Compares product and service experiences via social media
Contacts companies via social media
Expects quick resolution via social media
Shares failure to get satisfaction immediately via social media
Mobilizes boycotts, buycotts & other actions via social media

8. Thank You Social Consumer Alan Rosenblatt, Ph.D. Partner, turner4D
turner4D.com
@turner4D
@DrDigiPol