1. PRESENTING A PROFESSIONAL IMAGE IN THE SALON
UNIT 102
TASK B

2. USE THE TITLES BELOW AS SEPARATE HEADDINGS
PRODUCE A FACT SHEET
USE THE TITLES BELOW AS SEPARATE HEADDINGS
YOU MUST PRODUCE A FACT SHEET ON HOW YOUR APPEARANCE, COMMUNICATION AND BEHAVIOUR EFFECTS THE WAY CUSTOMERS FEEL
YOU MUST INCLUDE PERSONAL HYGENE
BODY LANGUAGE
USE OF LANGUAGE AND TONE OF VOICE

3. PERSONAL HYGENE
You should wash or shower every day to prevent body odour, use deodorant / antiperspirants
Clean your teeth and use mouthwash to prevent smelly breath
Ensure hands/nails are clean and well manicured
Ensure feet smell fresh and correct footwear used, if required use foot deodorant
Uniform should be clean & fresh, not smelling of body odour or cooking

4. APPEARANCE

5. COMMUNICATION SKILLS Speak clearly Do not mumble Good body language
Eye to eye contact
Smile
Don’t use slang
Consider tone of voice

6. PERSONAL HYGENE
Hair
Teeth/breath
Clothes
Feet

7. BODY LANGUAGE