1. Make Working with JDE Service Work Orders Easy
Session ID#: JDE
Prepared by:
Name: Chris Arend
Title: Vice President
Company: Denovo
#JDEINFOCUS

2. Denovo…Grounded and Growing
Experienced since 1989
Over 300 service delivery professionals
National presence
Oracle Platinum Partner
Leading market integrator
and services provider
We have seen it all in the world of JDE
We have a deep bench and long reach in the market

3. Denovo Growth by Acquisition
JD EDWARDS
ENTERPRISEONE
HYPERION
E-BUSINESS SUITE
CLOUD APPLICATIONS
DENOVO QUICK PRODUCTS
DENOVO QUICKBIZ™ SOLUTIONS
DENOVO EQUIP IQ™ SOLUTION
Managed Disaster
Recovery
JD Edwards
“Kooky”
Calculations
Grown organically originally and then by strategic acquisition

4. Denovo by the Numbers JDE Base Cost Oracle JD Edwards E-Business Suite
2,400+ projects
800 customers
Oracle
JD Edwards
30+ projects
20 customers
Cloud ERP
350+ DR tests
20+ DR recoveries
Managed DR
130+ active engagements
Managed Services
400+ projects
300 customers
E-Business Suite
Important to know that we have experience in many areas

5. Denovo EnterpriseOne Commercial Customers
Nascar slide of our customers through the years

6. We are THE Equipment Sales, Rental, Service, Parts, and Dealer Experts
We apply business value to business needs
Only Partner With Validated Solution
Many Years of Experience
Committed to Making JD Edwards the #1 ERP Asset, Rental, Service, and Dealer Solution
We understand Rental
We approach it more from a business value standpoint
We want to make JD Edwards the #1 ERP solution on the market

7. Getting to know you… Your Name Company name
How does your company makes money?
How do you use Service today?
What are you trying to solve or improve?
Before we get too far into the weeds, lets make sure we can talk today with YOU in mind.

8. What we usually hear….
JDE Service does have a lot of features but it takes us a lot of steps and screens to use it
Our service has more of an out in the field requirement
Our technicians would not use it
Our technicians could not use it
Too much effort to make changes to technicians time
We have too much warranty work which makes things harder
We are too busy to try to set up service
Requires too much accounting knowledge
We have a 3rd party solution already
3rd party was directed by the business not IT
Too many screens made it unusable
Field requirements are becoming much easier to handle with options
Change management is real
Warranty work is labor intensive to get it right, hard to do out of the box
There are always competing priortities
ANY of THESE SOUND FAMILIAR???

9. Service Background
Who likes history?

10. Why has service management been so important to our economy?
Whether we come from a distributor of a new product or a manufacturer of a new product, we have to ask ourselves the following questions:
Are they servicing it already from somewhere else?
Will it lead to sticky customers?
Could we turn it into a sale later?
At the end of the day, we are all trying to improve our Share of Wallet of our customer
It was the answer to the offshore movement
Companies know that is leads to sticky customers?

11. U.S. Manufacturing Outsourced
Over a 10 year period of time from 1992 to 2002 alone, we saw a dramatic increase in our US jobs being outsourced
V & H type customers
Future Main Line Opportunities
Opportunistic Targets
Other Opportunities
Industrial Revolution
U.S. History Lesson
Outsourcing became vogue

12. U.S. Manufacturing Outsourced
After the industrial revolution, Manufacturing of products was a large part of our economy.
In 1953, we hit our high water mark as a percentage of our GDP.
Our trend line has dropped ever since.
If Manufacturing alone was the only indicator of a healthy economy, we would be in trouble.
Just like those before the industrial revolution who dreamed and adapted, our economy has too.
But some things don’t ever seem to change…….
V & H type customers
Future Main Line Opportunities
Opportunistic Targets
Other Opportunities

13. Equip IQ Overview

14. What is Equip IQ?
Equipment focused solution – Rental Providers, Service Providers and Full Dealers.
7 years in the making, running at over 100 locations
Built entirely with the best technology in the world - JD Edwards EnterpriseOne toolset
Strong focus on reducing keystrokes, reducing error rate, reducing training with a high degree of automation
Still growing. Even more capabilities in progress
- Wide range of customer focus
Proven solution for JDE customers
Toolset matters
Focus on efficiency
Not done yet

15. Modules Beyond Base JDE
Specialty Use Equipment Sales
Equipment
Service
Equipment Purchasing/ Sales & Inventory
Parts Purchasing/ Sales & Inventory
Extended Financials
Rental
We are modular for those who only need a portion of our solution

16. Oracle JD Edwards Footprint +
Store, Move & Maintain
Asset Management
Mobile Data Collection
Inventory Management
Warehouse Management
Transportation Management
Sell, Service & Rent
Rental Management
(CRM) Quote and Order Mgmt.
Counter Sales
Mobile Field Service
Service Management
Report and Improve
E1 Standard Reporting
OneView Reporting
Analytics
Plan, Buy , Build & Repair
Demand Management
Supply Chain Planning
Procurement
Depot Repair
Manufacturing
Technology
Document Management
Workflow
Mobility Platform and Apps
E1 Development Tools
Internet of Things (IoT)
CafeOne
Integration Technology
Manage & Comply
Cost Management
General Ledger
Human Capital Management
Account Payable
Consolidation
Accounts Receivable
Health & Safety
Service Billing
Project Costing
Project Management
Real Estate Management
Master Data Management
User Productivity Kit (UPK)
Time and Labor
Quality Management
Great visual of what JDE is capable of
Yellow show Equip IQ extensions in that area
= E1 Base Functionality
= Equip IQ Extensions to E1

17. How Equip IQ Helps You With Service

18. Service Challenges
Too easy to make errors and too hard to correct when you do make them
Lots of things going on in service so usually a lot of screens and difficult navigation
Difficult/extra steps to check for warranty eligibility and tie to the work.
Requires too much accounting knowledge
Here is the summary of what we discussed at the beginning
So how could this look for you?
There is a better way

19. Demonstration

20. Wrap Up/ Open Questions

21. Denovo Events Speaking Sessions
Monday Night –Customer Appreciation Event
Hard Rock Café 6:30pm - 9:30pm
Speaking Sessions
Application Builder Module: Learn How to Build Mini Apps Anywhere Inside JD Edwards EnterpriseOne
Wed. August 16| 9:15 AM - 10:15 AM | Tower Court B
Speaker – Donnie Law
Property CAM and Tax Management Made Easy
Wed. August 16| 11:15 AM - 12:15 PM | Grand Ballroom
Speaker – Donnie Law
Wednesday is Denovo’s power day. If any of these sound interesting, we hope you can join us.
How to send information from a sensor to JD Edwards
Wed. August 16| 2:45 PM - 3:45 PM | Plaza Ballroom D
Speaker – Gustavo Barizon

22. Stop by Denovo’s Booth #304 for you chance to win BIG!
JBL Bluetooth Wireless Speaker
Fitbit
$250 CASH!

23. Today’s $25.00 Gift Card Winner…
Draw the winner

24. Please complete the session evaluation We appreciate your feedback and insight Session ID# JDE
Please let me know how I did. I try to be less sales focused and more helpful in applying customer’s issues to our solution.
Thank you