1. Management
Nick Wensley

2. e-Mail Management Background History The Future What do we need to do?
How do we do it?
Why do we need to do it?
Summary
Questions?

3. Background and History
is growing at an ever increasing pace – we currently send over 35bn s daily (Forrester Research)
has rapidly become a business critical system containing much business and commercial data
Often no rules applied to and management – often treated like a conversation or a telephone call!

4. The Future
will continue to grow and become all pervasive, paper trails will disappear
People’s In-Boxes will fill to overflowing
People and organisations will not be able to find things
We are likely to end up in a worse state than we have with our paper records!

5. What do we need to do?
Introduce effective management policies, practices and procedures
Provide guidelines to staff concerning saving and deleting s
Provide guidelines on the use of and the content of
Monitor compliance

6. How do we do it?
You need an policy and set of procedures and practices that implement the policy.
Templates exist that can be used as a basis for introducing a level of discipline into an organisation

7. Why do we need to do it?
Get the processes right before you try to introduce any form of ‘automation’
Danger of creating a “digital landfill” if a storage-based management strategy is adopted
Danger of actually increasing organisational and compliance risks

8. Summary Get the basics right
management is primarily a business issue
Deal with the business problem first then look to find a suitable technical solution
Putting limits on mailbox sizes is not management! But 65% of organisations think this is enough!
A lot of benefit can be gained from introducing some simple and effective rules
A lot of money can be wasted buying a costly solution and, in many cases, it is likely to make things worse.

9. Final Thought!