1. Hotel Organization

2. Competencies for Hotel Organization (1)
Explain what a mission is, and describe how goals, strategies, and tactics are used to accomplish a hotel’s mission
Describe how hotels are organized and explain how functional areas within hotels are classified
Describe the functions performed by departments and positions within the rooms division

3. Competencies for Hotel Organization (2)
Identify the functions performed by other divisions and departments within a full-service hotel
Describe the organization of housekeeping, including traditional work shifts, alternative scheduling practices, and the purpose of job descriptions and job specifications.

4. Revenue Centers  Front office  Food and beverage outlets  Catering
 Room service
 Retail stores

5. Support Centers  Housekeeping  Accounting
 Engineering and maintenance
 Human resources

6. Rooms Division  Front desk  Reservations  Telecommunications
 Front office
 Front desk
 Reservations
 Telecommunications

7. Rooms Division  Bell attendants  Door attendants
 Uniformed services
 Bell attendants
 Door attendants
 Valet parking attendants
 Transportation personnel
 Concierges
 Housekeeping

8. Other Hotel Divisions  Food and beverage  Sales and marketing
 Accounting
 Engineering and maintenance
 Security
 Human resources
 Retail outlets
 Recreation
 Casino

9. Job Descriptions (1)  Lists job tasks
 Outlines reporting relationships
 Lists additional responsibilities
 Describes working conditions
 Lists job equipment and materials
 Lists other important information

10. Job Descriptions (2) Used to:  Evaluate job performance
 Train/retrain employees
 Avoid duplication of duties
 Ensure tasks are performed
 Determine staffing levels

11. Job Specifications(3)  Lists needed personal qualities
 Lists needed skills
 Lists needed traits
 Spells out management’s expectations

12. Job Specifications(4) Factors considered:  Formal education
 Work experience
 General knowledge
 Previous training
 Physical skills
 Communication ability
 Equipment skills

13. Assignment
Develop job descriptions for the housekeeping shift managers, floor supervisors and room attendants for a 3 star mid range hotel with 200 rooms.
The class should separate in groups of 3-5 persons.
The particular class activity should work as a typical company meeting using brainstorming. At the end of the class exercise each group should present its findings in a 3-5 minutes presentation.