1. IHI’s Strategies to Advance Person- and Family-Centered Care
This presenter has nothing to disclose
IHI’s Strategies to Advance Person- and Family-Centered Care
Pat Rutherford, Vice President, IHI
Summit on Improving Patient Care in the Office Practice and Community March 15, 2015

2. Minicourse Faculty Martha Hayward Pat Rutherford Kate DeBartolo
Senior Project Manager, Institute for Healthcare Improvement and National Field Manager, The Conversation Project
Martha Hayward
Lead/Public and Patient Engagement, Institute for Healthcare Improvement
Pat Rutherford
Vice President, Institute for Healthcare Improvement

3. Minicourse Participants
What do you hope to gain from this session?

4. Minicourse Objectives
Assess value of various theoretical constructs to support your own goals for improvement for the people you serve
Recognize a variety of ways to gain a greater understanding of the experiences of individuals in our care
Describe how asking “What matters to you?” opens the door to more fully understanding the whole person
Explore new ways to form effective partnerships between clinicians/staff and individuals and their family members for advanced illness planning
Introduce Always Events as a practical action-oriented approach to reliably implement new processes and/or behaviors that are important to patients

5. Through the Patients’ Eyes
“Patient-centered care focuses on the patient’s needs and concerns as the patient define them.”
Picker/Commonwealth
Patient-Centered Care Program

6. “Through the Patient’s Eyes”
There is a growing number of organizations doing great work to bring attention to improving PFCC

7. Dimensions of Patient-Centered Care
Respect for patients’ values, preferences and expressed needs
Coordination and integration of care
Information, communication and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transitions and continuity
PRINCIPLES OF PATIENT-CENTERED CARE
The Eight Picker Principles of Patient-Centered Care  originated with the Seven Dimensions of Patient-Centered Care, whose development was traced in the 1993 groundbreaking book Through the Patient’s Eyes. Using a wide  range of focus groups—recently discharged patients, family members, physicians and non-physician hospital staff—combined with a review of pertinent literature, researchers from Harvard Medical School, on behalf of Picker Institute and The Commonwealth Fund, defined seven primary dimensions of patient-centered care
The Institute of Patient- and Family-Centered Care and Planetree’s definitions of PFCC share common elements
Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care. Edited by Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, and Thomas L. Delbanco. 317 pp. San Francisco, Jossey-Bass, 1993

8. CHRISTINA

9. What ‘Patient-Centered’ Should Mean
Patients and family members say: “They give me exactly the help I need and want, exactly when and how I need and want it.” -- Don Berwick, MD, MPP
Don Berwick, MD, MPP What ‘Patient-Centered’ Should Mean: Confessions Of An Extremist. Health Affairs, May 19, 2009

10. Patient Experience Defined

11. IHI’s Work: Five Key Areas
IHI along with our partners and community are focusing on five core areas of work:

12. Person- and Family-Centered Care
Our Goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life.

13. Minicourse Outline
12:00N – 12:20PM Minicourse Intro 12:20PM – 1:20PM Overview of IHI’s PFCC Strategies 1:20PM – 2:30PM The Conversation Project / Conversation Ready 2:30PM – 3:00PM Break 3:10PM – 4:40PM Always Events 4:40PM – 5:20PM Open Space 5:20PM – 5:30PM Wrap-up and Q&A