1. ORGANIZATIONAL BEHAVIOR
W W W . P R E N H A L L . C O M / R O B B I N S
T E N T H E D I T I O N

2. Biographical Characteristics
Age – Are older workers “better” or “worse” than younger workers?
Gender – Any differences b/w male and female workers?
Marital Status – So, should we hire only married employees??

3. Ability

4. Physical Ability

5. Job’s Ability Requirements
The Ability-Job Fit
Ability-Job Fit
Employee’s Abilities
Job’s Ability Requirements

6. Learning Learning Involves change Is relatively permanent
Is acquired through experience

7. Theories of Learning Key Concepts Unconditioned stimulus
Unconditioned response
Conditioned response

8. Theories of Learning (cont’d)
Key Concepts
Reflexive (unlearned) behavior
Conditioned (learned) behavior
Reinforcement

9. Theories of Learning (cont’d)
Key Concepts
Attention processes
Retention processes
Motor reproduction processes
Reinforcement processes

10. Theories of Learning (cont’d)
Key Concepts
Reinforcement is required to change behavior.
Some rewards are more effective than others.
The timing of reinforcement affects learning speed and permanence.

11. Schedules of Reinforcement

12. Schedules of Reinforcement
Fixed-ratio

13. Intermittent Schedules of Reinforcement

14. Intermittent Schedules of Reinforcement (cont’d)

15. OB MOD Organizational Applications
Well Pay versus Sick Pay
Reduce absenteeism by rewarding attendance, not absence.
Employee Discipline
The use of punishment can be counter-productive.
Developing Training Programs
OB MOD methods improve training effectiveness.
Self-management
Reduces the need for external management control.