1. 1&1 Internet AG: Optimizing Debt Management
with SAP® BW powered by SAP HANA®
Company
1&1 Internet AG
Headquarters
Montabaur, Germany
Industry
Telecommunications
Products and Services
Internet access products as well as hosting and e-business solutions in the cloud
Employees
6,894 (2013)
Revenue
€2.656 billion (2013)
Web Site
Partners
SAP® Consulting organization
Hitachi Data Systems
Business challenges
Minimize loss from bad debt through efficient reporting for debt collection processes and master data
Provide flexible and granular reporting to business users, allowing them to quickly run complex requests
Improve master data on contracts and customers within the SAP Revenue Management and Contract Accounting (SAP RM-CA) application
Technical implementation
Implemented SAP® Business Warehouse (SAP BW) powered by SAP HANA® to analyze massive volumes of data from SAP RM-CA
Completed the project in 10 months and won the 2013 SAP Quality Award bronze for excellent project management
Key benefits
Higher revenue through reduced loss due to bad debt
Business users able to detect discrepancies in master and transactional data and take measures to enhance data and process quality
Better insight into customers, contracts, and processes
Fast return on investment (ROI)
6 months
To achieve complete ROI by identifying business issues and making immediate process changes to reduce loss caused by bad debt
11 million
Customer contracts analyzed across products, countries, and payment methods to detect relevant patterns
99.98%
Faster reporting with SAP BW powered by SAP HANA (from 8 hours to 5 seconds)
“We are excited about SAP BW powered by SAP HANA because of its flexible reporting capabilities and impressive performance. Complex requests can now be run immediately, enabling the quick detection of payment patterns and subsequent optimization of debt collection, translating into ROI in only six months.”
Christian Beinhauer, Head of the SAP Competence Center, 1&1 Internet AG
28786 (14/09) This content is approved by the customer and may not be altered under any circumstances.

2. 1&1 Internet AG SAP HANA® Technical Implementation
1&1 Internet AG SAP HANA® platform architecture
Key features deployed
Deployed the SAP® Business Warehouse (SAP BW) application powered by SAP HANA®
Pulled data from the SAP® Revenue Management and Contract Accounting (SAP RM-CA) application
Leveraged reporting SAP Business Explorer (SAP BEx) tools
Technical key performance indicators
Improved query performance from 8 hours to 5 seconds
Stored 1 billion records for transactional and master data, equaling 4 TB of total data
Analyzed payment patterns across 11 million customer accounts
Partner involvement
Successfully completed the project in ten months with the SAP Consulting organization
Received a bronze at the 2013 SAP Quality Awards
Used Hitachi Data Systems hardware
Future plans
Use SAP Predictive Analysis software to assess customer credit ratings and optimize campaign management
Optimize reporting in other areas, such as vendor management, logistics, and more
28786 (14/09) This content is approved by the customer and may not be altered under any circumstances.