1. It ain’t what you do but the way that you do it…
Peter Tinson
Executive Director
UCISA
@pat3460

2. Those were the days Computer Unit Servers Desktops Engineers Network
Admin Data
Processing
Help desk

3. Say you’ll be there Admin Computing Help desk Computer Unit Servers
Desktops
Support
engineers
Network
Admin
Computing
Help desk

4. Everything in its right place
Computing Services
Technical
Services
Customer
Network
Corporate Systems
E-learning
Unit
Help desk
Projects

5. Money money money The advent of fees The emergence of cloud
Student (and staff) mobility
Efficiency initiatives

6. Making your mind up Centralised v decentralised
Relationship with the Library
Superconvergence
A place at the top table

7. Everything in its right place
Projects
Computing Services
“Business”
Services
Customer
Technical Services
Assurance
Research
Support
Innovation

8. Standards (rule OK) ITIL Prince 2 ISO 27000 Business continuity
Investors in people
Lean
Enterprise architecture
Service desk accreditation

9. All these things that I’ve done
Account management
Vendor/supplier management
Business analysts
Data scientists/analysts
Information security skills
Communications skills
Digital capabilities

10. The final countdown Quality Engaging and approachable
Agile and responsive

11. Thank you very much!
Questions?