1. IT and Project Management Best Practice Training

2. Agenda IT best practice landscape overview Closer look at Questions
Lean IT
Agile PM
SIAM (Service Integration and Management)
RESILIA
COBIT 5
Questions

3. IT Management Best Practice Landscape
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
AgilePM
Agile Scrum
COBIT® 5
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cyber first responder
RESILIA
ISO/IEC 27001
COBIT 5 NIST

4. Lean IT – Improvement framework
Control
Analyse
Define
Measure
Organisation
Performance
Behaviour & Attitude
Process
Customer

5. Lean IT
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
AgilePM
Agile Scrum
COBIT® 5
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cybersafe
RESILIA
ISO/IEC 27001
Change Management (holistic)
What is it?
Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services.
What are the numbers?
What courses are available?
Age – Established in 2015
Exams – three levels of exam (Coach will be ready late 2017)
Rationale – Only IT focused lean set of industry certification
Prerequisites - Take a certified course and pass the exam
Accreditor: Peoplecert, APMG
Lean IT Foundation (3 days)
Lean IT Kaizen (3 days)
Lean IT Leadership (3 days)
Lean IT Foundation & Kaizen (5 days)
Lean IT Foundation and Leadership (5 days)
LITA Designations
Who are the target markets?
Financial organisations
Technical organisations
Government organisations
Retail organisations
Target audience
Foundation – all IT personal
Kaizen – Improvement practitioner
Leadership – All levels of management
What is the connection with other frameworks?
ITIL – focuses on alignment of processes with the business
PRINCE2 – focuses on delivering consistent projects
COBIT 5 – focuses on integrating and governing processes
Lean IT – focuses on reducing waste and improving processes

6. Agile PM – Agile Project Management Methodology
Release to the Market
Development 1
Add functionality
Development 2
Development n
Release
Feedback
Review
Accept?
Development 4, 5, etc.
Next Iteration
Record and
incorporate
changes
Adjust and track
Re-prioritise No
Test
Yes
Continuous visibility
Clients
Users
Developers
Integrate and test
Start
Initiate the project
Define requirements
High level requirements

7. Agile PM
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
Agile Scrum
COBIT® 5
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cybersafe
RESILIA
ISO/IEC 27001
Change Management (holistic)
AgilePM
What is it?
An iterative approach to planning and guiding project processes enabling project teams to react effectively to changing business requirements.
What are the numbers?
What courses are available?
Age – AgilePM has been established for over 20 years
Exams – Over 60,000 exams sold since 2011
Survey – Over 68% of respondents say they use agile practices in their business
Prerequisites - Take a certified course and pass the exam
Accreditor: APMG
Affiliate options available
AgilePM Foundation (3 days)
AgilePM Practitioner (2 days)
AgilePM Foundation and Practitioner (5 days)
Who are the target markets?
Financial organisations
Technical organisations
Government organisations
Retail organisations
What is the connection with other frameworks?
PRINCE2 – A waterfall project management methodology
PMBOK – A waterfall project management body of knowledge
Agile Scrum – Focused on the management of team members in Agile teams
AgilePM – An Agile based project methodology

8. Service Integration and Management
Service Integrator
Customer Organisation
Retained Capabilities
Business Unit/ Service Consumer 1
Business Unit/ Service Consumer 2
Business Unit/ Service Consumer 3
Business Unit/ Service Consumer 4
Business Unit/ Service Consumer 5
Internal Service Provider 1
Internal Service Provider 2
External Service Provider 1
External Service Provider 2
External Service Provider 3
SIAM Roadmap
Run and Improve
Implement
Plan and Build
Discovery and Strategy

9. Service Integration and Management
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
AgilePM
Agile Scrum
COBIT® 5
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cybersafe
RESILIA
ISO/IEC 27001
Change Management (holistic)
What is it?
(SIAM) is an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organisation.
What are the numbers?
What courses are available?
Age – Established concept and requirement
Exams – New EXIN and BCS exam offering
Prerequisites – No prerequisites
Lots of interest within the market
Accreditor: EXIN
Affiliate options available
SIAM Foundation (3 days)
SIAM Practitoner (in development)
Who are the target markets?
Any organisation that uses
Cloud services
Outsource providers
Multi source providers
What is the connection with other frameworks?
ITIL – Focuses on service management
Agile – Focuses on frequent change
Lean IT – Focuses on reducing waste in services and processes
SIAM – integrates services from multiple providers

10. “Cyber Resilience” “Aligns with ITIL”
RESILIA
“Cyber Resilience”
Technology
Process
People
“Aligns with ITIL”

11. RESILIA
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
AgilePM
Agile Scrum
COBIT® 5
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cybersafe
ISO/IEC 27001
Change Management (holistic)
RESILIA
What is it?
Utilising the ITIL lifecycle – RESILIA improves the organisation’s ability to detect, respond to and recover from cyber security attacks while minimising the potential damages.
What are the numbers?
What courses are available?
Age – Designed and released in 2015
AXELOS Page views – 3.5k views in March 34% UK, 25% US
Prerequisites – No prerequisites but ITIL understanding advantageous
AXELOS investing heavily in marketing
Accreditor: Peoplecert
RESILIA Foundation (3 days)
RESILIA Practitioner (2 days)
RESILIA Foundation and Practitioner (5 days)
Who are the target markets?
Any organisation that uses ITIL
Organisations that are driving cyber security
Government organisations
Financial, retail organisations
What is the connection with other frameworks?
COBIT 5 NIST – Adopting a Cyber Security Framework with COBIT 5 governance
ISO/IEC – Standard for an Information Security Management System (ISMS)
Cyber first responder – Focuses on security incident management
RESILIA – Focuses on a balance of people, technology and processes aligning with ITIL

12. COBIT 5 - Governance ISO/IEC 38500 ISO/IEC 31000 TOGAF ISO/IEC 27000
Evaluate, Direct and Monitor
ISO/IEC 31000
Align, Plan and Organise
TOGAF
ISO/IEC 27000
ITIL v and ISO/IEC 20000
PRINCE2/PMBOK
CMMI
Build, Acquire and Implement
Monitor, Evaluate and Assess
Deliver, Service and Support

13. COBIT 5
IT Service Management
Project Management
IT Governance
IT Security Management
Holistic IT Management
ITIL®
Service Desk Institute
ISO/IEC 20000
Service Integration and Management
PRINCE2®
MSP®
AgilePM
Agile Scrum
Enterprise Architecture
Management of Risk (M_o_R)
Lean IT (holistic)
Cybersafe
RESILIA
ISO/IEC 27001
Change Management (holistic)
COBIT® 5
What is it?
Integrates major frameworks together and provides a level of governance to ensure that what has been adopted actually gets completed.
What are the numbers?
What courses are available?
Age – COBIT 5 released in 2012
Exams – 11,670 exams taken in 2015 – growing steadily since with new cyber threats
Recommendations – 90% of COBIT users would recommend the framework to others
Downloads – as of 2015 – 610,000 downloads of the framework
Accreditor: Peoplecert
COBIT 5 Awareness (1 day)
COBIT 5 Foundation (3 days)
COBIT 5 Implementation (3 days)
COBIT 5 Assessor (3 days)
COBIT 5 NIST (3 days)
COBIT 5 Foundation and implementation (5 days)
COBIT 5 Foundation and Assessor (5 days)
COBIT 5 Foundation and NIST (5 days)
Who are the target markets?
Any organisation that use any other best practices
Governmental organisations
Financial organisations
Organisations concerned about legislative compliance
What is the connection with other frameworks?
ITIL – Focuses on service management
PRINCE2 – Focuses on project management
TOGAF – Focuses on enterprise architecture
COBIT 5 – Focuses on Enterprise IT Governance

14. Any questions