1. Communication

2. ACTIVITY Line up in a straight line.
2. You have to arrange yourselves in order according to your birthdate… WITHOUT TALKING!!!
3. You have 5 minutes.
What problems were encountered?
What methods did you use?
What would have made it easier?

3. Communication Reading The sharing of a thought, idea or feeling
Writing
Different forms of communication:
Listening
Touching
Seeing

5. Establish Relationships
Maintain Relationships
Help Problem Solve
Diagnose or find out what’s wrong
Persuade or change attitudes, beliefs, behaviors
Why do we Communicate?

6. Elements of the Communication Process
Sender- creator of the message
Message- the information
Channel- the route
Receiver- individual who interprets the info
Feedback- response the receiver gives to the sender
Interference- anything that changes the meaning
Elements of the Communication Process

7. Barriers to Communication
Heavily medicated patients
Hearing or Visually Impaired
Using slang words
Language Barriers/ Limited English
Terminology
Cultural Differences

8. Types of Communication
Non-Verbal
- What is not said
- Body language
- Non verbal messages express more of the true meaning
Verbal
- Can be spoken or written
- Helps the healthcare worker assess what the patient knows and feels
7% Spoken Word
38% Tone of Voice
55% Body Language

9. Nonverbal Communication
1. Gestures 4. Eye Contact
2. Body Language & 5. Object posture Communication
3. Facial Expressions Touch
Nonverbal Communication

10. Gestures Differ by culture Thumbs up! Can be used in addition to words
Express variety of feelings
Thumbs up!
Wave
Wink

11. Facial Expressions Surprise Fear Most expressive part of the body
6 (+1) universal emotions shown!
Anger
Disgust
*Contempt
Sadness
Happiness

12. Body Language & Posture
Anger
Boredom
Concealing something
Defiant
Doubtful
Guilt
Honesty
Lying
Making a decision
Nervous
Interest in someone or something
Unwilling
Expectation
Impatient
Readiness
Clenched fist
Wiggling foot, leaning on elbow with chin in hand
No eye contact
Hands on hips
Touching ear
Lowering the eyes
Open palms
Touching face
Stroking chin
Fiddling with items
Tilted head
Arms tight across chest
Rubbing palms
Tapping fingers
Standing with hands on hips

13. 2. I have a pain in my stomach
Partner Up --- Try to get your partner to guess your message without talking or noise!
1. I’m thirsty
2. I have a pain in my stomach
3. It’s too hot in here
4. My knee is swollen
5. Can you help me get to the chair?

14. Can I have another pain reliever?
Partner Up --- Try to get your partner to guess your message without talking or noise!
Can I have another pain reliever?
I would like to go to sleep now.
I want to go home.
4. It’s too noisy in here.
5. My back tooth is sensitive to cold.

15. Touch Multiple Meanings Positive Messages - reassurance - share warmth
- approval
- emotional support
Negative Messages
- anger
- frustration
- punishment
- invasion of personal space

16. Clothing and Hairstyles
Object Communication
Clothing and Hairstyles
Healthy people with good self- esteem pay attention to dress and grooming.
People feeling ill show less interest in appearance and dress.
HCW should: have uniforms clean, neat and fit well; appear appropriate

17. Eye Contact Often initiates communication
Means respect and a willingness to listen
Looking away means anxiety, or avoidance of communication
Cultural Differences
- some view eye contact as an invasion of privacy
- it can be considered disrespectful

18. Conveying a Positive Attitude
HCW need to be aware of their own bias and attitudes
The receiver must have trust in the HCW
HCW needs to be willing to say:
“I don’t know, but I will try to find that information for you”
Conveying a Positive Attitude

19. Survey of Nonverbal Impressions based off of Pictures