1. Master’s Branch Report
Report to the Select Committee
28 May, 2007

2. Report Objectives

3. Report Objectives The State of our Branch
Priorities receiving attention
Record of our successes
Critical Success Factors
Risk Exposure

4. The State of our branch

5. Administration Posts not filled Spending suggests lack of capacity
New budget allows for once-off expenditure
Budget growth not as big as business growth

6. Budget for Growth

7. Skills Development Invested R2.5m in 2006 – Excess of 2%
New Training budget required for R7.2m
Skills deficit in –
Report writing
Business writing
Management skills

8. MASTERS OFFICE STATISTICS FOR THE YEAR 2006 Files from Service Points
DECEASED
INSOLVENCIES
CURATOR
TRUSTS
GUARDIANS FUND
NAME
Files from Service Points
No of L/E s issued
Section 18(3) issued
Companies+ CC
Individuals
For the year 2006
For year 2006
no of cards as at 31/12/06
No of receipts issued
No of Payments made
PRETORIA
8211
10744
7976
1536
1099
528
14453
15339
2285
6878
JOHANNESBURG
20058
2555
5095
411 98
KIMBERLEY
932
661
1502 15 24 2
429
331
345
3736
BLOEMFONTEIN
6971
2765
3926 77 65
1738
8465
1054
7923
GRAHAMSTOWN
2061
947
2868 31 14
112
1472
15000
628
6370
PIETERMARITZBURG
5502
4077
7127
108 41
1120
23831
917
15037
PORT ELIZABETH
282
1023
2697 51 25
DURBAN
7831
1301
4556 63 36 8
POLOKWANE
2671
521
1542
BISHO
562 73
840
THOHOYANDO 27
577
MTHATHA
8322
212
713 1 28
MAFIKENG
1018
2114 13 22 96
CAPE TOWN
2 836
5 725
7 027
396
106
479
6399
8693
8388
17081
TOTAL
63403
25924
41533
2702
1559
2209
25737
71659
13617
57025
2005
47328
28543
35557
5026
2945
25826
2004
30247
31539
6318
574
25941

9. Workload
Service point files dramatically increased (2005) to (2006)
Estate matters > R125K appear to be around Estate matters < R125K are increasing year on year. This may suggest an increase in the number of new entrants into the formal economy.
Insolvencies still declining - buoyancy of the economy.
The Guardian’s Fund =>R4bn - shows no sign of stabilizing.
Pta and Jhb collectively received nearly 50% of all files from Service Points.
Pta and Jhb deals with > 70% of insolvency matters

10. Lessons Learnt – Durban Research
Estates where minors are the sole beneficiaries. Some of the findings were:-
Of 972 estates registered, 182 had minors as sole beneficiaries.
The total number of minors involved was 355, that is to say nearly 2 kids per estate;
86 were represented by single parents (not married to the deceased),
120 represented by grandparents,
67 represented by siblings,
82 were represented by extended family (aunts and uncles).
This means that only 47% of minors involved were represented by legal guardians

11. Priorities receiving attention

12. Priorities Receiving Attention
Accessible Guardian’s Fund Services
NAQ in Guardian’s Fund
Accessible Quality Deceased Estate Services
Making Trustees Trusted
Customer focussed offices
No Missing Files
Better Stakeholder Management
IADE
Operation Sesifikile

13. Record of our successes

14. Record of our Successes (1)
Guardian’s Fund
3 of our six sites have been automated
The project would be completed by Mar 2008
PAJA
We are the first in government
Insolvencies
Operation Sesifikile

15. Record of our Successes (2)
Stakeholder Management
Quality Assurance
Benchmark improvements in service delivery
Accommodation
We have two new offices - JHB & PE
Pietermaritzburg & Mthatha - soon
Focus, Stability & Direction

16. Critical success factors & risks

17. Critical Success Factors
Capacity – Human Capital
Integrated Departmental Approach
Fast-tracking Legislative changes
Integrated Governmental Approach

18. What are our Risks? Access to Quality Services Limited
Reduced Quality of Service
Erosion of existing capacity