1. 1.4 Managing people 1.4.2 Recruitment, selection and training
Theme 1:
Marketing and people
How do staff flow in to a business?
How do staff flow out of a business?
1.4 Managing people Recruitment, selection and training
Edexcel Business

2. Theme 1: Marketing & People
This theme enables students to understand how businesses identify opportunities and to explore how businesses focus on developing a competitive advantage through interacting with customers. Students develop an understanding of how businesses need to adapt their marketing to operate in a dynamic business environment. This theme also considers people, exploring how businesses recruit, train, organise and motivate employees, as well as the role of enterprising individuals and leaders.
1.4 Managing people
Subject content
1.4.2 Recruitment, selection and training
What students need to learn:
a) Recruitment and selection process:
internal versus external recruitment
b) Costs of recruitment, selection and training
c) Types of training:
induction
on-the-job
off-the-job

3. Recruitment
Recruitment is the steps undertaken by a business to identify a vacancy and attract suitable candidates
Selection is the actions taken by a business to help identify the best candidate for a job

4. Recruitment Process A vacancy arises
Job description written or revised, based on job analysis
Person specification or job profile written
Decision – internally or externally?
Advertisements drawn up. Advertising media?
Application forms issued and/or CVs and letters of application requested
Shortlisting takes place
Interviews are held, assessment and interviews take place
Selection takes place and someone is appointed

5. Internal Recruitment
Internal recruitment occurs when candidates for a position are recruited from within the organisation.
To what extent should internal candidates be considered, against external candidates, for all leadership roles?
Benefits include:
Lower recruitment costs
Improved promotion prospects
Known abilities of candidates
Quicker process
Shorter induction period
Disadvantages include:
Reduces talent available
Limits the number of applicants
Can cause friction between internal candidates

6. External Recruitment
External recruitment occurs when candidates for a position are recruited from outside of the organisation.
Benefits include:
Increases the talent available
Increases the number of applicants
Can provide new sources of ideas to the company
Disadvantages include:
Higher recruitment costs
May upset internal candidates that have been overlooked
Not able to see candidates at work over a period of time
Sometimes added incentives are needed to attract candidates.
Can you think of any other examples where a skills shortage leads to a golden hello?

7. Selecting the best Employees
INTERVIEWS
ASSESSMENT CENTRES
TESTS

8. Selecting the best Employees
Interviews – Alec Rodger’s Seven Point Plan
The Seven Point Plan is a way of carrying out selection interviews:
Physical make-up – health, appearance, speech
Attainments – education, training, experience
Intelligence – ability to learn, analyse and evaluate situations
Aptitudes – special skills e.g. maths, IT
Interests – social, active, intellectual
Disposition – humour, maturity, independence
Circumstances – geographical mobility and availability
Rodger’s distinguished between ‘essential’ and ‘desirable’. For a taxi driver it is essential that they hold a driving licence but only desirable that they have passed an advanced driving course.

9. Costs of recruitment, selection and training
Before reading this article how much do you think it costs to recruit one employee on a salary of £40000?
The True Cost of Recruitment
Costs of recruitment may include:
Time drawing up job descriptions and person specifications (if these do not already exist)
Placing advertisements in newspapers or journals
Fees paid to a recruitment consultancy
Costs of selection may include:
Managers time shortlisting and interviewing
Candidate expenses if reimbursed for interviews
Fees paid to assessment centres
Costs of training may include:
Productivity time lost by employee receiving training
Productivity time lost by a second employee if training is provided in house
Fees paid to an external training provider plus employees travel costs

10. Training Methods of training include:
On-the–job where an employee learns in the workplace from experienced employees
Off-the–job which is any form of education that takes place outside of the workplace
Induction which is introductory training for employees new to an organisation

11. In pairs
Complete the table below to show the possible advantages and disadvantages of on-the-job and off-the-job training
Advantages
Disadvantages
On-the-job
Off-the-job
Should teacher training be provided on-the-job or off-the-job?
Teacher training summer school cancelled over costs

12. 1.4.2 Recruitment, selection and training
In this topic you have learnt about
Recruitment and selection process:
internal versus external recruitment
Costs of recruitment, selection and training
Types of training:
Induction
on-the-job
off-the-job