1. Technology & Communications
Marc Abernethy
Chad Rimsky
Yongho Chung
Steve Kesler

2. Technology & Communications
Agenda
Personal Communication Devices
What are they
Problems and issues
Benefits
and the Internet
Key points of effective
Proper etiquette
Advantages/Disadvantages of electronic communication

3. Technology & Communications
Voice Mail
Why are we using voice mail
What is a bad voice mail message
How to create good voice mail
Video Conferencing
How to use video conferencing effectively
When to use video conferencing
Future of video conferencing

4. Personal Communication Devices
What is this technology stuff all about??

5. What is a personal communication device?
Cellular phones
Pager
Personal Data Assistant

6. Problems and Issues
Technology barriers
Power play
Stress

7. Benefits
Business
Personal
Emergency

8. Press any key to continue….
and Internet
Press any key to continue….

9. Email messages per year

10. Netetiquette Remember the human
Follow the same standards of behavior online that you would follow in real life
Know where you are in cyberspace
Respect other’s time
Make yourself look good online
Share your knowledge
Do not flame unless flamed upon
Respect other’s privacy

11. The do’s and don'ts of email
Short and to the point
One subject/message
Professional and careful
Cite all sources
Limit line length
Chain of command
Include signature
Do not write in all caps
Be careful with sarcasm and humor
Respect copyright and license
Abbreviate when possible

12. Take the online Netiquette Test

13. Voice Mail
“A computer based system that works with your telephone system to improve communication by routing calls and recording messages”

14. Why are we using voice mail?
After hours calls can be answered
Receptionists take incomplete or inaccurate messages
Employees communicate with people if different time zones
The same information is given to several employees

15. What is a “bad” voice mail message?
Talk too fast or slow
Not enough information
Can’t understand the message
There is no return telephone or person name left in message

16. How to create a “good” voice mail?
Tips for creating a greeting message
Your name
The day of the week
The name and extension of a colleague who can provide assistance, your pager number

17. How to create a “good” voice mail?
Tips for leaving message
Explain why you’re calling, and when you need a response
Keep your message brief
Organize your thoughts
Use a subject line
Limit messages to one subject

18. Video Conferencing & Imaging

19. Video Conferencing & Imaging
What is video conferencing?
How can I use it within my business effectively?
What are the current limitations?
Where is the future headed?

20. What is Video Conferencing & Imaging?
Electronic transmission of video & audio
Media for interaction among remote located operations
Document archiving and viewing from software applications
“Rich” document formatting and linking

21. Using Video Conferencing & Imaging Effectively
T&E costs are highest expenditure for most companies
Prepare as if you were going to travel
Conference ground rules are critical
Some business activities not suited for video conferencing

22. What are the limitations?
Initial investment is still fairly expensive for small to mid-size companies
Technology is still immature
Seasoned management still feels the need to “press the flesh”
Rapport building with clients and vendors is limited

23. What does the future hold?
Reduced cost of ownership allowing the masses to start using in business operations
Upgraded infrastructure to run rich browser based applications
Mobile workers with video conference capabilities from laptops
“Big brother” really is watching…..

24. Technology & Communication
“Technology is here and will continue to grow in our business and personal lives.”