1. Headgroup Meeting 15.03.2013 Data Centre Migration
Anne-Catherine Christen
Managing Director Teldas
15th March 2013

2. Project Scope
Existing HP data centre in Glattbrugg will close at latest by End September 2014
Teldas has a 5 year contract with HP ending on for the hosting, operations, maintenance, Helpdesk
Yearly Application Support (= 2nd Level Support) Contract, to be renewed each year
Request for Proposal sent to HP and 4 other companies for the Hosting, operations, maintenance and Helpdesk part (excluded Application Support part). Note that Teldas has selected neutral companies (not owned by Teldas members or users) Offers expected on
Change Request sent to HP Application Team for Application migration to the new data centre
Change request sent to HP for knowledge transfer Helpdesk (excluded Application Support part)

3. Description cooperation model with HP Application Team
Operations Team
install and maintain hardware and operating software.
Responsible for networking and mail servers.
install and maintain Oracle software.
responsible for availability of systems and data. This includes monitoring and backups.
install and maintain additional standard software.
Application Team
responsible for the application. This includes setting up and maintaining the database.
For new Inet-Server releases, the application team does everything except back-ups

4. Overview Helpdesk Model

5. Helpdesk Tasks
Availability: Monday-Friday from 8am until 6pm (currently: 7am-6pm)  ok ?
Helpdesk Tasks resolution times / Priorities: Can we increase resolution times ? Any critical tasks for the business ?
 See List in chapter 2 GUM

6. Selection of the Offers
Teldas has prepared a spreadsheet with criteria allowing to weight the different offers. Main criteria categories are:
Tenderer related criteria (expertise of the company, references, understanding of the target...)
Facilities (data centre location, security...)
Migration (migration concept, experience...)
Solution System architecture (technical elements such as storage, back- up/restore concept, disaster concept)
Operating and Service Desk (Helpdesk capability, governance, reporting, fault & alarm management...)
Commercial (prices, SLA penalties...)
Teldas Members will take final decision, based on recommendation from Teldas Manager. Team evaluating the offers: Andrew Kerr (Orange), Philippe Ritter (Swisscom), Ruedi Messer (PM Teldas), Anne-Catherine Christen (Teldas Manager)

7. CR 1206 for Application Migration
HP has made a budgetary quotation based on T&M for the delivery of the requirements of CR 1206
Subprojects to be planned
Tasks to be performed within subprojects
Pre-migration
Setting up a new test server
Parallel test
Setting up a new production server
Migration
Testing a new server using the existing parallel run facilities
Restore original data after parallel test

8. Overview Migration Steps
New Provider
Prepare new data centre
HP Application
Copy prod data on new infrastructure and organise a parallel run
Then copy of test server on new infrastructure (on cluster environment)
WG / New Provider
back-up tests, restore tests, tests of the alarms... (bug fix, cooperation with new Provider)
data integrity tests and regression tests on the INet-Server (bug fix by HP Application)
migration of the production on the 2 clusters + migration of the test environment
Start operations / maintenance tasks according defined SLA
Start Helpdesk (know-how transfer to take place before rollout date)
Teldas PM to monitor the whole project
Test phase: How long?
Rollout Date = non-working day tbd

9. Questions to Headgroup
Preferences for Data Centre Rollout Date?
Preferences for Inet-Server Release 2014 Date ?
Changes to the existing services?
SLA (system availability/ Helpdesk availability & response times)
New services expectations?
Requirements for the weighting of the offers?
e.g. if one functionality is more critical than another?
Ok to have some weight included for the capability to take over one day the Application Part from HP Application Team?