1. Quality Certification
ISO 14000
A set of international standards for assessing a company’s environmental performance.
ISO 9000
Set of international standards on quality management and quality assurance, critical to international business.

2. Six Sigma Statistically Conceptually
Having no more than 3 or 4 defects per million.
Conceptually
Program designed to reduce defects.
Requires the use of certain tools and techniques.

3. Six Sigma Programs Six Sigma programs: Employed in: Improve quality
Cut costs
Save time
Employed in:
Design
Production
Service
Operation management
Inventory management
Delivery

4. Six Sigma Management Six Sigma Management characteristics include:
Providing strong leadership.
Defining performance merits.
Selecting projects likely to succeed.
Selecting and training appropriate people.

5. Six Sigma Technical Improving process performance Reducing variation
Utilizing statistical models
Designing a structured improvement strategy

6. Six Sigma Team Top management Program champions Master “black belts”
“Green belts”

7. Six Sigma Process
Define
Measure
Analyze
Improve
Control

8. Obstacles to Implementing TQM
Lack of:
Company-wide definition of quality.
Strategic plan for change.
Customer focus.
Real employee empowerment.
Strong motivation.
Time to devote to quality initiatives.
Leadership.

9. Obstacles to Implementing TQM
Poor inter-organizational communication.
View of quality as a “quick fix”.
Emphasis on short-term financial results.
Internal political and “turf” wars.

10. Criticisms of TQM Blind pursuit of TQM programs.
Programs may not be linked to strategies.
Quality-related decisions may not be tied to market performance.
Failure to carefully plan a program.

11. Basic Steps in Problem Solving
Define the problem and establish an improvement goal.
Collect data
Analyze the problem
Generate potential solutions
Choose a solution
Implement the solution
Monitor the solution to see if it accomplishes the goal.

12. Process Improvement
Process Improvement: A systematic approach to improving a process.
Process mapping
Analyze the process
Redesign the process

13. Process Improvement
Process Improvement: A systematic approach to improving a process.
Process mapping consists mainly of collecting information about the process, identifying the process for each step and determining the inputs and outputs.

14. Process Improvement
Analyze the process: Ask questions about the process including process flow being logical, any activities or steps being missing or identification of duplication activities.
Questions about each step which includes is a particular step necessary, does the step adds value, does it generates waste, could the time to perform the step be reduced, could two or more steps be combined.
Redesign the process

15. The PDSA Cycle ( SHEWHART CYCLE/DEMING WHEEL)
PLAN
Study & Document the existing process.
Collect data to identify problems.
Survey data and develop a plan for improvement.
Specify measures for evaluating the plan.

16. The PDSA Cycle ( SHEWHART CYCLE/DEMING WHEEL)DO
Implement the plan on a small scale.
Document any changes made during this phase.
Collect data systematically for evaluation.

17. The PDSA Cycle ( SHEWHART CYCLE/DEMING WHEEL)
STUDY
Evaluate the data collection during this phase.
Check how closely the results match the original goals of the plan phase.

18. The PDSA Cycle ( SHEWHART CYCLE/DEMING WHEEL)
4. ACT
If the results are successful, standardize the new method and communicate the new method to all people associate with the process.
Implement training for the new method.
If results are unsuccessful, revise the plan and repeat the process or cease this project.

19. Seven Basic Tools Check Sheet Flow Chart Histogram Pareto Chart
Scatter Diagram
Cause & Effect Diagram
Statistical Process Control

20. Quality Circles Team approach List reduction Balance sheet
Paired comparisons

21. Benchmarking Process Identify a critical process that needs improving.
Identify an organization that excels in this process.
Contact that organization.
Analyze the data.
Improve the critical process.