1. Kent Weare
‎Principal Program Manager – Microsoft Flow
Give your Bots connectivity, with Azure Logic Apps and Microsoft Flow

2. Agenda Digital Transformation What are Bots? Building Bots
Bot Creator Personas
Bot Demos
Trading Bot – Azure Logic Apps
HR Bot – Microsoft Flow
Access Management Bot – Microsoft Flow

3. Digital Transformation
“Digital Transformation is the methodology in which organizations transform, create new business models and culture with digital technologies.”
Ray Wang, Constellation Research

4. Digital Transformation - IT Enablement
Area of focus
Zero Data Centre
Leveraging Platforms
Automating Insight
Data Center
Fixed Costs
Metered
Artificial Intelligence
Time
Fixed
Infrastructure
Speed
Machine Learning
Elastic
Build for
Peak
Bots
Value
Automation

5. Become a change agent within your organization

6. But
For an organization to change, it can’t occur in isolation…

7. people within the organization need to be empowered…

8. …and organizations can move faster, with fewer barriers.

9. Bots
Reduce barriers and empower users through conversational apps.

10. Rise of the Cognitive Assistant
TechReady 23
9/13/2018 6:33 AM
Rise of the Cognitive Assistant
Assistants are being embedded everywhere; are increasing ability to solve problems.
As computing advances, so will Virtual Assistant ability to help in task completion.
Virtual Assistants ability to be “smart”, and to understand intent, tone, and context.
Market demand for meaningful, stateful and goal oriented conversations.
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Bots are the new Apps
BOTS – The Hype

12. Bots are gaining in Popularity for Good Reason
9/13/2018 6:33 AM
Bots are gaining in Popularity for Good Reason
Monthly Active Users
Most popular mobile messaging apps worldwide - January 2017
- Statista 2017

13. Routes Messages, Manages State, Storage etc.
9/13/2018 6:33 AM
channels
What is a Bot ?
Humans
Your Bot – A web app
Any APIs
MS Bot Connector -
Routes Messages, Manages State, Storage etc.
Cognitive APIs
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Microsoft Cognitive Services
Microsoft Build 2016
9/13/2018 6:33 AM
Vision
From faces to feelings, allow your apps to understand images and video
Speech
Hear and speak to your users by filtering noise, identifying speakers, and understanding intent
Microsoft Cognitive Services
Give your apps a human side
Language
Process text and learn how to recognize what users want
Knowledge
Tap into rich knowledge amassed from the web, academia, or your own data
Search
Access billions of web pages, images, videos, and news with the power of Bing APIs
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Language Understanding Intelligence Service (LUIS)
A Microsoft Cognitive Service that provides developers with an easy way to create language models to allow applications to understand user commands.
Create your own LU model
Train by providing examples
Deploy to an HTTP endpoint and activate on any device
Maintain model with ease

16. Building a Bot…

17. Many different types of Bots
TechReady 23
9/13/2018 6:33 AM
Many different types of Bots
Procedural Bots
Prescribed menu
Little agility for end users
Contextual Bots
Less rigid
Users have intents and issue utterances
Bot interprets meaning and acts
Event driven Bots
Users subscribe to events
Are notified when event fires
Robotic Process Automation (RPA)
Automation achieved through GUI integration
Macro driven
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Bot Creator Personas Pro Integrator Citizen Integrator
TechReady 23
9/13/2018 6:33 AM
Bot Creator Personas
Azure Logic Apps
BOT Framework
Pro Integrator
Stuart
Works in HR as an HRIS Analyst
Has some technical training
Excel and SharePoint are his JAM!
Is under constant pressure to do more
Doesn’t have Azure Portal access
Administrates SaaS solutions like Workday, Successfactors, Taleo
Citizen Integrator
Microsoft Flow
Bizzy (H3 Solutions)
Sam
In IT, Service Desk Supervisor
Can script in PowerShell
Looking to reduce costs in providing IT Service Management
Administrates ServiceNow
Persona may include IT Pro/BA
Microsoft Flow
Ad-hoc Integrator
Azure Logic Apps
Sandra
Works in IT as a developer
Codes in Visual Studio
Builds custom solutions
Azure Portal is her Happy Place
Loves building APIs
Azure Functions FTW!
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Pro Integrator
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Trading BOT Microsoft Azure 9/13/2018 6:33 AM Traders/Investors LUISP I G T E W Y
Azure Logic Apps
QuadrigaCX Exchange
Azure Logic Apps
Microsoft
BOT Service
Azure SQL
LUIS
Intents
Utterances
Entities

21. Building a Bot: The Process

22. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
Build your Logic Apps
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
Build your Logic Apps
Protect your Logic Apps with API Management
Apply additional Policies
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
Build your Logic Apps
Protect your Logic Apps with API Management
Test locally with Emulator
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
Build your Logic Apps
Protect your API with API Management
Test locally with Emulator
Publish to Azure App Service
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Define LUIS Intents and Entities
Download Bot Framework Templates and Emulator
Build Controllers, Models and Prompts
Build your Logic Apps
Protect your Logic Apps with API Management
Test locally with Emulator
Publish to Azure App Service
Register and Connect Bot
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Citizen Integrator
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. HR Bot – Update Demographic Data
9/13/2018 6:33 AM
HR Bot – Update Demographic Data
Employees
Microsoft Flow
Bizzy
(Request)
Bizzy
(Response)
Workday
Connector
Workday

32. Building a Bot - Process
9/13/2018 6:33 AM
Building a Bot - Process
Ad-hoc Integrator
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Azure Active Directory
9/13/2018 6:33 AM
Access Management Bot
Microsoft Flow
Bizzy (Request)
Bizzy (Response)
Approval
Manager
Microsoft Flow
Approvals
Create Group
Employees
Azure Active Directory
Connector
Create Request
ServiceNow
Connector
IT Service
Management
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Grow up to Logic Apps “No Cliffs” across Flow and Logic Apps
Flow is good for simple integrations and empowering users to do integrations without going through development teams in IT
However, sometimes IT / devs need to take over when the Flow gets too advanced
Flows can be converted to a Logic App

35. New Connectors
New Template Added

36. Summary Digital Transformation does not occur in a silo
9/13/2018 6:33 AM
Summary
Digital Transformation does not occur in a silo
Become a change agent within your organization
Regardless of your persona!
Leverage cost-effective Microsoft platform services to drive innovation
On a consumption basis
If it doesn’t work, throw it away
The future is not as far away as you think
Look for where the puck is headed, not where it currently is
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37. Resources Microsoft Flow
9/13/2018 6:33 AM
Resources
Microsoft Flow
– Do you have Office 365?...You then have Flow.
Azure Logic Apps
Microsoft Research Cognitive Services YouTube Channel
Bizzy – The Enterprise Bot
#Middleware Friday
Blog
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39. Operations BOT - Demo Microsoft Azure A P I G T E W Y
9/13/2018 6:33 AM
Operations BOT - Demo
Operations
Microsoft Azure A P I G T E W Y
Azure
Logic Apps
ServiceNow
Azure
Logic Apps
Microsoft
BOT Service