1. 2016 Employee Incentive Plan Results
O&M
Cost per Customer
Customer Satisfaction Rating
Reliability
Index
Average Response Time Minutes
% of Total Opportunity
60%
15%
10%
Siding Scale
Met/Not Meeting Goals
Minimum 50%
$390.00
Target 100%
$387.22
90%
1.00
<55
Maximum 183%
$378.45
Final Results
$385.39
94%
1.18
39 min
Payout
110.4% of Target
Exceed –
117.3% of Target
Met
100% Target

2. Sample Calculation Assumptions
1Non-Union or Local 659 regular earnings $64,573 x 7% target opportunity = $4,520.11
2Local 77 flat dollar target opportunity $666.67

3. 5-Year Average of Payouts3