1. Engaging Library Users : Building Connections
Thailand Report

2. The library’s role in changing scenario of higher education
Interacting with faculty members, students and researchers
Partnering in research, teaching and scholarly communication
Assessing user needs
Promoting library services and collections

3. Interacting and Communicating with Users
Library websites
Announcement
News & events
Suggestions / recommendations
Virtual orientation
Tutorials
RSS
E-forms

6. To publicize library events To alerts users To provide links
Social Media
Facebook
Blog
Twitter
SMS
RSS
To publicize library events
To alerts users
To provide links
To provide conduit to community information
To allow users to ask questions or provide feedback

8. Attracting : The changing design

9. Partnering with the University Community
Friends of the library
Research support & scholarly communications
Information literacy promotion

10. Friends of the Library

11. Research support

12. Information literacy

13. Assessing user needs
User survey
Focus group

15. Promoting library services and collections
Library ambassadors
Library events
Book fair
Open house
New services

18. Outreaching : programs and activities