1. TELECOM SERVICES Allison Strang
CallTower exist to connect people using best of breed, hosted communications solutions.

2. LOCAL NUMBER PORTABILITY LNP
AGENDA
CIRCUITS
LOCAL NUMBER PORTABILITY LNP
DID’s
SIP TRUNKS
QUESTIONS

3. Circuit Quotes Process Form can be found in the Solutions Center
Form filled out and ed to
Request sent to carriers
Returned quote ed to sales and attached to the opportunity in Salesforce
You must create a new for requotes
Timeframe
Telecom SLA for domestic quotes is 2 business days
Telecom SLA for international quotes is 7 business days

4. MPLS Circuit Solutions
- Cisco Voice
- Cisco Voice with DIA (Direct Internet Access)
- Skype for Business – Must have NET or SE approval before quoting

5. Circuit Carriers Domestic International XO Level 3 Century Link
Windstream
International
OneStream
Level 3

6. Circuit Orders Order Process
Sales uses information from quote spreadsheet to complete the circuit order form found in the Solutions Center.
Sales sends the order to the IPM team.
IPM team scrubs the order and sends to Telecom.
Telecom works with the carriers to order the circuits.
Telecom and the IPM coordinate with the carrier and customer respectively to ensure the circuit is turned up within the standard circuit SLAs.

7. Circuit Orders

8. Circuit Disconnects Process
Case is submitted to Telecom in Salesforce.
Telecom contacts the carrier to advise of circuit disconnect.
Disconnect takes 30 days to complete.
Customer and CallTower will be responsible for the cost of the circuit for 30 days after the circuit disconnect is placed.
If the circuit is still under contract the customer will be responsible for all early termination fees (ETL’s).

9. Local Number Portability (LNP) Carriers
Domestic XO
Level 3
Century Link
OneStream
Voxbone
International
OneStream
Voxbone
Level 3
Toll Free
Level 3
Onestream

10. Porting Documentation
LNP Domestic and Toll Free Porting Documentation Needed
Carrier Specific Letter of Agency (LOA)
Customer provides copy of CSR/Invoice that provides the following:
Customer Name – CSR & LOA must match
Customer Service Address – CSR & LOA must match
Billing Telephone Number (BTN)
Numbers Being Ported
Documentation from last 30 days
Carrier cannot obtain CSR – it is the customer’s responsibility
A Signed LOA is good for 30 days
XO Communications
Cisco Domestic Voice
Generic CallTower Letter of Agency (LOA) Filled Out By Telecom with information provided by customer
Customer to provide Copy of invoice listing Billing Telephone Number and number porting from within the last 45 days
Customer Business name and address needs to match on both invoice and LOA
Customer signs LOA and returns to CallTower
LOA is good for 30 days
9 Business Days to complete port once port is accepted
Can push port put up to 72 hours after receiving Firm Order Commit (FOC) date. If postponed for longer than 72 hours, it will take additional 9 business days.

11. Porting Timelines Porting Timelines
< 50 DID’s – 10 Business Days
> 50 DID’s – 16 Business Days
CT Fax Complete – 10 Business Days
Toll Free – 15 Business Days
International – 30+ Business Days
Keep in mind if a port is rejected for any reason the time frames start over.
Cisco Domestic Fax/e-fax Business Days
Generic CallTower Letter of Agency Filled Out By Telecom with information provided by customer. Must identify as fax numbers
Customer to provide Copy of invoice listing Billing Telephone Number and number porting from within the last 45 days
Customer Business name and address needs to match on both invoice and LOA
LOA Signed By Customer
Customer signs LOA and returns to CallTower
9 Business Days to complete port once port is accepted
Can push port put up to 72 hours after receiving Firm Order Commit (FOC) date. If postponed for longer than 72 hours, it will take additional 9 business days.

12. International Port Process
International Voice
Carrier Specific Letter of Agency (LOA)
Customer provides copy of CSR/Invoice that provides the following:
Customer Name – CSR & LOA must match
Customer Service Address – CSR & LOA must match
Billing Telephone Number (BTN)
Numbers Being Ported
Documentation from last 30 days
Carrier cannot obtain CSR – it is the customer’s responsibility
A Signed LOA is good for 30 days
One Stream
LOA filled out by Telecom with information provided by customers
Customer to provide Copy of invoice listing Billing Telephone Number and number porting from within the last 45 days
Customer Business name and address needs to match on both invoice and LOA
Customer to provide Wholesale Account Number and Agreement Date
Ports need to be done in a range. Losing Carrier needs to split the range in order to port (or port the entire range)
Port takes 30 business days

13. DID Carriers Domestic International Toll Free XO Level 3 Century Link
OneStream
Voxbone
International
Level 3
OneStream
Voxbone
Toll Free
Level 3
OneStream

14. Additional DID Information
Most Domestic Ordered Through Level 3
Wider range of Rate Centers
Order turn around time is shorter
Can order up to 200 DID’s at one time
Orders Are Placed by Rate Center
Carriers do not allow orders by NPA/NXX (Area Code/Prefix) we can request specifics but cannot guarantee
We can request sequential but it is not guaranteed

15. SIP Trunks and DID’s SIP Trunks SIP Trunks ordered through OneStream
IPM or Support complete a SIP order form
If porting numbers they will follow Onestream porting process
SIP Trunks can be turned up within 7 business days with new numbers
Porting numbers take up to 10 business days if all information is correct
All SIP DID’s are provisioned through OneStream and the customer’s PBX - they are not built in Connect.
One Stream
LOA filled out by Telecom with information provided by customers
Customer to provide Copy of invoice listing Billing Telephone Number and number porting from within the last 45 days
Customer Business name and address needs to match on both invoice and LOA
Customer to provide Wholesale Account Number and Agreement Date
Ports need to be done in a range. Losing Carrier needs to split the range in order to port (or port the entire range)
Port takes 30 business days

16. CT Fax Complete About Ordering
CT Fax uses InterFax as the underlying provider.
Offers both local and toll-free numbers.
New fax numbers and users can usually be provisioned within 2 business days.
Porting is available for a customer’s existing numbers.
Ordering
IPMs or Support assign Telecom cases when a new user or account needs to be created.
Telecom creates the user and assigns a fax number.
New fax number is communicated to the customer by IPM or Support.

17. Top 10 things to remember Circuit Quotes Circuit Orders
Always use the most recent version of the quote form
Ensure all fields on the quote form are filled in
Always get approval from the SE or NET for Skype for Business quotes
Be sure and quote extensions if the customer needs one – all circuits are dropped at the demarc
Circuit Orders
Carefully review the circuit order form for accuracy and complete information before submission
If your circuit quote is ~25 days old make sure you requote it before having the customer sign
Be sure all VRF/CUG adds have accurate pricing on the quote the customer signs
Porting/DID orders
Verify we can get the rate center we need to port on the circuit quote request
Carefully review the porting time frame with the customer; 10 days for <49 16 days for 50+
Be aware we cannot guarantee NPA/NXX on new DID orders

18. QUESTIONS?
CallTower exist to connect people using best of breed, hosted communications solutions.