1. SIM-Capital Area Chapter
How CIOs Provide Transformational Leadership in The Digital Age
SIM-Capital Area Chapter
January 12, 2016
©2015 Strategere Consulting

2. My Four Research Goals?
1. Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ?
2. How Do You Measure the Strategic Maturity of an IT Organization?
©2015 Strategere Consulting

3. My Two Research Goals?
3. What Are The Strategic Competencies and Skills of an IT Organization?
4. How Do You Measure the Strategic Maturity of Your IT Organization’s Competencies and Skills?
©2015 Strategere Consulting

4. Agenda Share CIO Insights on the Changing Role of the
Learn How Strategic CIOs Leverage Information and Technology to Improve Competitive Advantage Using a Common Four-Phase Transformation Methodology
Discuss The Value of Measuring the Strategic Maturity of IT Organizations /Competencies and Skills of IT Personnel.
Next Step Plan to Improve the Strategic Maturity of Your IT Organization
©2015 Strategere Consulting 4

5. The Role of The CIO is Changing
Theme
Implication
Consumers demand new/information rich products and services, which impact business personnel across the entire value network.
Consumerization of IT
CIOs & IT Partner in Business Teams
IT needs to develop business skills to collaborate in business teams that create new markets and competitive opportunities.
Pressure to Increase the Pace of Change
IT organizations need to improve throughput/ organization agility
Play an important strategic role in leveraging information and technology for competitive advantage
Role of CIO / IT
©2015 Strategere Consulting 5

6. Strategic IT Organization Transformation Phases
4. Leverage Technologies Strategically to Innovate Value
3. Implement Initiatives to Improve Margin (Sales / Cost)
Value
2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
1. Deliver Commodity and Business Services Exceptionally Well
Time
©2015 Strategere Consulting 6

7. A Process to Improve Delivery of Services
©2015 Strategere Consulting

8. 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
“I learned the business quickly participating in business simplification initiative, which involved all major work processes” Mike McClaskey –CIO, Dish Network
“I spent days in a call center wearing a headset and listening in on customer service calls sitting aside a customer service agent”.
“I spent time at our satellite uplink installation where our giant 10-meter dishes link to satellites distributing the video products customers receive through their dishes.”
“I also spent days in a truck with an installation technician, including a snowy, below-zero day watching our technician install the satellite dish atop a customer's roof and interact with the customer during the installation process.”
©2015 Strategere Consulting 8

9. Strategic IT Organization Competencies and Skills Framework
BUSINESS KNOWLEDGE
(Business Awareness Skills)
Vision
Organization Culture
Leadership
Communication
CROSS
DIMENSION
COMPETENCIES
MARKET KNOWLEDGE
(Strategic Product/Market Skills)
Environment
Opportunities
Process Centric
Product Knowledge
Industry Insight
Competitive Landscape
TECHNOLOGY PROWESS
(Strategic Technology Skills)
Technology Strategy / Adaptability
Organization Agility
Strategic Project Capability
©2015 Strategere Consulting 9

10. Strategic IT Organization Competencies and Skills
©2015 Strategere Consulting 10

11. Increase the Speed of Integrating
Acquired Businesses
“We need to improve the integration process. The faster we integrate, the sooner we will derive the economic benefit” Randy Spratt, CIO/CTO
The team documented the information into a "process play book," defining the specific processes, work activities, and artifacts used by all McKesson departments for integrating actions.
12 Weeks
3 Weeks
75%
Improvement
$$$ Benefits
Realization
©2015 Strategere Consulting 11

12. 4. Leverage Technologies Strategically to Innovate Value
"Kids brains are wired differently than those of previous generations. They live in a world centered on technology”
“We wanted to create an experience leveraging technology to innovate value for our customers”
David Finnegan, CIO
©2015 Strategere Consulting

13. Business Sphere Conference Rooms
4. Leverage Technologies Strategically to Innovate Value
“Our role is to help the business make well-informed business decisions”
Develop a Digitize, Visualize, and Simulate strategy to manage, display, and model data.
Decision
Cockpits
Digitize
Visualize
The Virtual
Shelf
Business Sphere Conference Rooms
Simulate
©2014 Strategere Consulting 13

14. CLOSING THOUGHTS
-How To Measure The Strategic Maturity of Your IT Organization
-Recommended Next Steps
-Approached to Drive Transformational Leadership
©2015 Strategere Consulting 14

15. How to Measure the Strategic Maturity of Your Organization
Transformation
Maturity
Competencies and
Skills Maturity
©2015 Strategere Consulting 15

16. Strategic IT Organization- Transformation Plan
Assess IT Strategic Maturity
Develop 12 Month Goal
Identify Challenges/ Barriers/
Obtain Insights and Enablers
Develop
Maturity Plan
Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel?
Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile
Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity
Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders
Develop a Strategic IT Maturity / Competencies and Skills Plan
©2015 Strategere Consulting 16

17. Thank You ! pweinzimer@gmail.com
CIO.com:   CIO.com column: Transforming IT for Business Success /
©2015 Strategere Consulting

18. Approach to Drive Transformational Leadership
Extra Slide
Approach to Drive Transformational Leadership
©2015 Strategere Consulting 18

19. Collaborating For Success in the Digital Era
Digital Awareness
(Knowledge)
Digital Opportunities
(Skills)
Vision
Innovative Services
Leadership
Communication
Private/Public Sector
Technology Innovations
Knowledge Base
Process Centric
Value Opportunities
Outside-Inside Thinking
Digital Innovation Teams
(Collaborative)
Intra/Inter Agency Teams
Out-Of-The Box Thinking
Benchmarking
©2015 Strategere Consulting 19