1. Towards modern public administration:
Private sector standards for public services

2. IT Sector
Competition
Agility
Comunity

3. Gov - Commerce

4. Open is the new trend

5. Integrate other solutions
Identity, trusted services
Delivery eIDAS
Social Platforms
Feedback discuss, ask, rate

6. Offer your assets
Data
Notifications
Services
eGov AP 2020, OpenAPI

7. Easy delegation

8. Apps ecosystem

9. Open is the new trend
norm

10. Services design

11. Design for users
Source: Beyond The Pixels Photography

12. Design for users Work with users Forms -> Interaction
Strict -> Agile
Product adjustment

13. Client-centric approach
My Data GDPR
Proactivity
CRM

14. Goals for future User satisfaction Digital adoption GDS
Once-only eGov AP 2020
...less is better

15. Ľubor Illek