1. Refurbishing a mobile handset

2. Fonebak Today £64 million turnover Operations Across Europe
Leading provider of mobile phone repair, reuse and recycling solutions for network operators, manufacturers, retailers, charities and corporate clients
Over 1000 clients
Supporting every network operator in the UK, France, Holland, Belgium, and Spain and most operators across Europe
Currently processing over 350,000 phones a month

3. Highlights Strong Growth in Europe
Fonebak 2007: Pan European Solution
Highlights Strong Growth in Europe

4. A few of our customers

5. Service and Repair Accreditations

6. What we do Maximise the client’s customer relationships
Protect the client’s brand
Achieve environmental compliance (WEEE)
Contribute to the client’s Corporate Social Responsibility program
Provide a revenue return

7. Recycling Support Programme
Providing affordable communications to developing economies
Providing and end-of-life service in the countries where we market our products
World Recycling Support Programme launched in Romania, Kenya and Nigeria providing sponsorship and environmental awareness programmes in the countries where we market our products

8. Fonebak: The Lifecycle Manager
Recycle
Acquisition
Strategy
Retention
Customer
Capture
Handset
Process
Handset Resale
Recycling
Environmental Compliance and Corporate Social
Responsibility
Inbound
Operations
Outbound
Market
Dynamics
Maximise
Revenue
Brand
Protection

9. Maximising your customer relationships
Delivering the solutions which tie into your marketing strategies while engaging the public

10. Achieve Environmental Compliance
WEEE Producer Compliance Scheme (PCS)
ISO 14001
ISO
EMAS Verified Environmental Statement
Zero landfill policy
Full reporting on all aspects of reuse and recycling

11. Contribute to Corporate Responsibility
Reduce thousands of tonnes of electrical waste
Provide affordable communication to millions of people developing countries
Educate millions on the importance of reuse and recycling (in the UK and developing countries)
Support charities with donations in excess of £10 million
Engage a highly competitive industry to work together

12. How is Fonebak Complying with WEEE Legislation?
Fonebak has been approved by the Environment Agency as a Producer Compliance Scheme (PCS)
Fonebak has been approved as an Authorised Approved Treatment Facility (A/ATF) and a Designated Collection Facility (DCF)
Fonebak’s processes comply to ensure zero waste is sent to landfill and that the conditions of the WEEE legislation are met 
All materials and products entering the Fonebak scheme are recycled in accordance with our Environmental Management System which is certificated to ISO and registered to EMAS

13. Our Process

14. The Fonebak Process Tracking Handsets Batteries Testing and Refurb
Reuse
Recycling
Chargers
Packaging and Shipping

15. Logistics
In-store return or Freepost envelope

16. Data Clearance
We encourage customers to erase their personal data prior to sending their handset for re-use or recycling
As part of the repair and refurbishment process, data is cleared down in accordance with the manufacturer’s instructions
Data contained on handsets which are sent for recycling is automatically removed as the process involves a secured route to high temperature incineration which destroys the handset and memory boards in their entirety

17. Repair and Refurbishment
Phones are segregated by make and model
Testing and refurbishment is undertaken in accordance with the manufacturer’s instructions
Phones are then re-packaged and shipped directly to our customers

18. Recycling
Phones which are beyond repair are sent for safe recycling, eliminating potential landfill
Handsets are sent to a specialist recycling agent in Sweden where metals are extracted using waste-to-energy incineration
Batteries are sent to a specialist recycler in France. Nickel cadmium, nickel metal hydride and lithium ion/polymer are extracted and returned to productive use
Chargers & Accessories – the metals are recovered, the plastic is melted into traffic cones, buckets and horse gallops
Mixed plastics are melted and formed to make plastic sheeting

19. Reporting Full reporting on all aspects of materials received
Reporting to the Environment Agency in compliance with WEEE

20. Fonebak & MPPI

21. Fonebak & MPPI
Fonebak has been working with MPWG in assisting in the development of the new guidelines for the different environmentally sound management practices for:
Project 1.1 Refurbishment of used mobile phones
Project 2.1 Collection of used and end of life mobile phones
Project 2.1 Transboundary movement of collected mobile phones
Project 3.1 Material recovery and recycling of end of life phones
Project 4.1 Awareness, raising design consideration

22. MPPI Project 1.1 Refurbishment of Mobile Handsets
MPPI Project 1.1 draft guidelines completed
Fonebak & ReCellular agreed to carry practical evaluation of guidelines within their own facilities and report back to the working party.
Project 1.1 Terms of Reference were:
To carry out practical evaluation of each section of the guidelines for the refurbishment of used mobile phones in a facility type environment and to prepare recommendations

23. MPPI Project 1.1 Conclusions
The guideline provides a thorough review of a refurbishment facility and for subsequent reports, evaluation can be achieved by focussing on the main areas of concern identified by MPPI Project 1.1 Group
Support is required from OEMs to make MPPI guidelines feasible through the availability of spare parts, software updates and technical support
If OEM spare parts were more readily available, demand for non OEM spares would decrease and the handsets would be refurbished to the correct technical specification
A recognised refurbisher accredited scheme will also direct the market place to a source of stock that is of high quality and has been processed using environmentally sound management practices

24. MPPI Project 1.1 Recommendations
The Guideline is to include a section on erasing personal data from handsets that are destined for reuse
Refurbishing companies should utilize a similar storage medium for handsets that can be either made from recycled cardboard or a recyclable material that can be re-circulated for multiple usage
To ensure worker and consumer safety, inspections should be carried out on all components purchased to refurbish and repair handsets including antenna’s, transceivers and outer cases. This is to ensure that the repaired handset has the correct power levels and thus the correct emission levels
The inspections for outer cases should include a radiated RF test which will identify problems with RF leakage. It is recommended that the maximum variance of +/- 2db from the OEM specification cannot be exceeded
In any case, the refurbisher’s suppliers should be managed to ISO standards on a sample batch basis and appropriate feedback given to the suppliers regarding quality

25. MPPI Project 1.1 Recommendations
4. The inspection process for batteries and chargers used with refurbished mobile phones should be increased to include the 5 point inspection process:
(1) verification of the protection circuitry and insulation in accordance to the original manufacturer’s specifications
(2) verification of the battery capacity
(3) verification of the fit and function with the handset
(4) verification of correct color match to handset, and
(5) where applicable, smart batteries are tested for correct operation with the handset
5. All soldering activities should conform to occupational health and safety requirements. All solders used are to be lead-free and compatible with the original equipment manufacturer for performance
6. All refurbished mobile phones are RF tested using a radiated test sequence with an isolation chamber. The testing process should not be over and above OEM requirements

26. MPPI Project 1.1 Recommendations
8. Only static changes should be made to the software to be used in refurbished mobile phones so it does not to alter RF settings or calibration data set by the original manufacturer
9. Handsets that are not refurbished and require shipping across boundaries should follow the MPPI guidelines for transboundary movement of collected mobile phones. Refurbished / tested handsets can be shipped as commodity products
10. Companies providing mobile phone collection programs and refurbishment services are to be evaluated for having Environmentally Sound Management (ESM). All certified refurbishers should be compliant with an ESM policy and ISO certification
11. Environmental laws and regulations are modified from time to time. Therefore the guidelines should include a requirement for refurbishment facilities to be fully compliant to the latest standards and are reviewed on a regular basis

27. MPPI Project 1.1 Recommendations
12. The labelling requirements should be removed from these guidelines as the majority of refurbished handsets are usually resold in bulk and quite often repackaged / customised locally to suit the local marketplace
13. The Basel Convention and MPWG should consider assigning certified statements for those companies adhering to these guidelines
14. The guidelines should be monitored by the Basel Convention through a random review of company’s refurbishment facilities (of those that have signed up to adhere to these guidelines). No more than one review per year should be required, unless the facility changes processes that may affect the ESM within the company and product output

28. MPPI Project 1.1 Recommendations
Introduce a registration scheme for all refurbishment companies that sign up to adhere to these guidelines
Each member can be issued with an identifiable logo / license number. This would enable the OEM’s / marketplace to see which companies are compliant with these guidelines and demonstrate sound environmental policies
This may also allow OEM’s to support reuse through a recognized scheme and buyers can choose only to source stock that has been processed by companies within the scheme