1. Use digital communications technologies
Using and Managing DCTs -
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2. Conventions
There are number of recognised conventions and controls for . Before you send an consider:
Purpose, target audience and type of DCT Each type of digital communication technology has its own conventions. Conventions are the accepted rules or standards for something. For example, the following message would be completely acceptable and expected in an SMS, but you would not expect a message like this to be sent in an to your boss.
What is seen as acceptable in terms of the use of a DCT depends on the type of DCT being used as well as the purpose and target audience of the communication.
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3. conventions
is one of the most commonly used forms of DCT, but there are still a lot of people who are not aware of the recognised conventions of in terms of etiquette and layout.
Below are some general tips on etiquette and correct layout.
etiquette
Don’t use all capitals as it is considered to be SHOUTING.
Use a meaningful subject line as people may delete your mail if there is no subject indicated.
Think about what you are attaching to the . For people on slow connections, large attachments can be a real nuisance.

4. Email conventions cont’d
Be careful what you forward on to others, eg hoax s or chain letters should never be forwarded. These are annoying to most people and can be potentially dangerous in terms of viruses and spamming.
If you send an to a whole lot of people, don’t show everyone’s address in the ‘To …’ field. You should not release other peoples’ addresses in public without their permission. To avoid compromising other peoples’ privacy in terms of their address, send the as a blind copy (BCC) so that people cannot see each other’s addresses.