1. Who We Have Spoken To In May
Overall
Who We Have Spoken To In May
150
…customers spoken to in May
Customer Type:
120 Consumables
30 Capital

2. Key Summary The overall NPS for May was: +23 Consumables NPS: +22
The main reasons for being a Detractor were around incorrect deliveries, poor communication and product code issues
Capital NPS: +30
The main reasons for being a Detractor were poor customer services, high prices and responsiveness

3. 23 Main KPI Summary - May Overall Net Promoter Score NPS Split Overall
-100
-80
-60
-40
-20 20 40 60 80
100
8.1
7.7
8.3
8.4
NPS Score 23
NPS Split
Detractors
Passives
Promoters

4. Year To Date

5. 23 Main KPI Summary - YTD Overall Net Promoter Score NPS Split Overall
-100
-80
-60
-40
-20 20 40 60 80
100
8.2
8.1
7.9
8.5
8.6
NPS Score 23
NPS Split
Detractors
Passives
Promoters

6. Overall
Overall Satisfaction